Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ As an example, Wal-Mart caters to low prices, Microsoft is known for technology, and Mercedes-Benz is known for luxury. Once companies have decided on their central focus, they work on building brand equity.

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Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. Solving someone’s issues with courtesy, honesty and efficiency breeds quantity also.

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Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

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Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) Thanks to Peter Coombs of FRONTLINE Training & Consulting. Image And Etiquette Consulting & Public Speaker.

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Service Untitled

JULY 15, 2010

An example of this “Thinker&# would be Donald Trump, and the “ You’re fired &# line. An example of this “Thinker&# would be Dr. Spock from Star Trek. An example of this “Feeler&# would be Jimmy Buffett who lives life to the fullest and is not detail driven.

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Service Untitled

OCTOBER 29, 2010

Excellence inspires excellence, and when people are led by exemplary examples of passionate, sincere, and honest leaders, employees get passionate about what they do. Here are some suggestions: Initiate high quality training programs. Be an example for employees. CEO and all leaders need to be available. Be fair and consistent.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 22, 2010

Let’s begin with the classic example of Toyota. Another example goes back to the 1982 deaths of seven Chicago residents after ingesting Extra Strength Tylenol. So what do these examples teach us? Here’s a company that used to have a strong brand perception; one publication described it as a “cult-like status.&#

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Service Untitled

JUNE 22, 2009

The situation I kept coming back to and thinking of was the classic example of a customer asking a waiter or waitress what they would recommend on a menu, what they think of a particular item on a menu, or something similar. For example: Customer: Do you like the XYZ salad? For example: Customer: What do you think of the XYZ salad?

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Service Untitled

MAY 26, 2010

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. If you’re a manager, are you setting a positive example of service for your staff? What do you think?

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Service Untitled

FEBRUARY 19, 2010

Founded by George Jenkins in 1930, a man who led by example instilled a sense of pride among the associates. Better trained employees take a personal interest in the business and the customers. Corporate culture has played a huge part in the success of the company. The stores are uncluttered, well-stocked and clean.

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Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

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Service Untitled

SEPTEMBER 22, 2010

Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. We want to be sure we are empowering our professionals, providing the environment, training and support to empower them to leave a positive, lasting impression on our customers and effectively serve them.

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Service Untitled

FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Since then, I’ve put the theory into practice multiple times and have seen it succeed.

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Service Untitled

JANUARY 29, 2010

He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies. He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals.

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Service Untitled

FEBRUARY 12, 2010

Take the example of an employee stocking the shelves at a local hardware store. Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.

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Customer Service Etiquette 2010 Interviewing 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. That is the recipe for disaster and breaks down the information and trust chain within the company. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?

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Customer Service International Etiquette 2010 40

Service Untitled

SEPTEMBER 7, 2010

For instance, let’s take the example of the successful clothing company Patagonia. Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest. We want favorable behaviors from companies.

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Service Untitled

JULY 30, 2010

Here are a few examples: Membership programs provides special incentives. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. So how do you go about having one?

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. In the end that leads to unrealistic expectations.

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Service Untitled

OCTOBER 6, 2010

Take for instance the example of a title closing company here in South Florida. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.

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Service Untitled

FEBRUARY 17, 2010

For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. For example, where I work our customers are businesses rather than consumer. Service expectations are going to vary from company to company.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

MARCH 22, 2010

For example: Easy access displays. They’re a great example of a company that puts customers first and believes in being honest and straightforward with its customers. A well trained customer service representative from a reputable retail store can add lots of value to the hospitality industry.

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Service Untitled

JUNE 22, 2010

My example is general and easily adaptable. In a face-to-face situation, customer surveys can too easily become popularity contests, so there has to be a lot of consistency in order to define a pattern to determine whether the service representative is actually excelling and on target. So how do you do a customer satisfaction survey?

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Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions.

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Service Untitled

JULY 26, 2010

As an example, Linda was charged $66 for the water recovery system in her room. That was the plastic pitcher and one plastic cup! In 1998, the US Advisory Commission on Consumer Protection and Quality in the Health Care Industry adopted the Patient’s Bill of Rights.

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Customer Service Medical Health Etiquette 40

Service Untitled

SEPTEMBER 3, 2010

As an example, you might want to contact us with a change of address because you’re moving and our CCPs take that opportunity to remind you of a benefit through their program so that the customer can maximize the value of their card. Question: How do you train for Relationship Care? Let’s me give you an example of how this plays out.

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Service Untitled

MAY 13, 2010

Take the example of an internet shoe company. Appreciate the staff, and collect the data to improve customer satisfaction. Perhaps it is a good idea if a company owner becomes a customer and walks in the shoes of a consumer.

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Customer Service Etiquette 2010 Salary 40

Service Untitled

SEPTEMBER 17, 2010

In one example, a reporter told of shopping at the store in order to buy a new iPod. Brookes also plans to equip 65 stores with 4,000 touch screen registers. In the last few years, Meyer Department Stores have taken heavy criticism about their lack of customer service.

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Service Untitled

AUGUST 30, 2010

Matthijn said: Aug 31, 10 at 3:55 am Great example of inovation in the field of customer service. .&# Gave Arnold said: Aug 30, 10 at 9:46 pm A help desk has also helped my company a lot. What do you recommend? We are currently using Zendesk.

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Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

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Service Untitled

MAY 12, 2010

In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. Perhaps the following suggestions might enhance any company’s customer satisfaction experience: Employees have to know that customers are number one.

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Service Untitled

JUNE 24, 2010

We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. However, we work hard with our retail partners on training their staff or providing in-store tools that help in guiding customers. Facebook and Twitter are two examples.

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Service Untitled

MARCH 4, 2009

For example, we can that business customers in Argentina either don’t care about customer service and do not let it influence their business choices and/or we can say that business in Argentina provide great customer service and the business customers don’t find it necessary to switch vendors because the service is so good.

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