Make or Break Moments
APRIL 30, 2010
There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.
Allwork
MAY 22, 2024
One example is a surgeon honing their technique on a virtual patient, or a customer service rep navigating challenging scenarios. Here, members can escape to calming virtual environments, like a serene beach or a peaceful forest, to recharge and de-stress. Consider setting up a VR relaxation zone within your coworking space.
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Success
MARCH 4, 2024
Hyatt’s approach is to develop a research-based process for determining how to set your individual goals and take the steps needed to achieve them despite feeling overwhelmed by daily stress. Vaynerchuk pulls no punches in his live and social media events, and the same is true in this entertaining book.
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Service Untitled
JANUARY 28, 2014
Maintain fair and consistent employment relations with employees before emergencies and have an “adverse weather” policy in force for the continuation of services in case of such emergencies. Possibly Related Posts: The top remedies to quell ‘customer rage’ In the world of social media, where consumers publicly speak.
Service Untitled
JUNE 14, 2013
For a consumer who has been involved in a bankruptcy, has judgments or poor credit based upon late or skipped payments, interest rates are always higher, but poor customer service should not go hand in hand with poor credit. Customers who are nasty to representatives tend to receive less service and less consideration.
Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
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