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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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The agent pays to put them up in a luxury condo overnight, covers the change fees on their flights, and sells them a home the next day. Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.”

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Poor customer service results in long term brand damage

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American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. While Australian customers ranked high as the most vocal when it comes to bad customer service, the results and feelings of consumers are still universal.

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Chick-fil-A recipe for excellent customer service

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Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. With over 1200 restaurants and $1.5 photo credit: Carl Black.

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12 Products and Services That Make Traveling with Kids Easier

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Family Travel Survey ,” 85% of families intend to travel with their children in 2023. The scooter brand is collaborating with Kimpton Hotels & Restaurants to create a more kid-friendly experience for travelers. Don’t fight over charging ports Kids and their devices can take up all the plugs in the car.

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Customer service representatives are heroes too

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On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?

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Consumer Reports’ fast food survey echoes public demand for service

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That McDonald’s motto “I’m Lovin’ It&# didn’t have much influence on the June 30 Consumer Reports’ survey where 36,700 subscribers made a total of 98,000 visits to 53 fast-food chains. When one of the stores opened in Texas, traffic was backed up for miles. Good service valued over good food?

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Customer surveys can make a difference in business

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If you never measure how well your business products or your services affect your customers, chances are you may have lost customers, your reputation may have suffered, or negative word of mouth might have dried up your referral lists. Make your rating scales easy to understand. photo credit: Gustavo Pimenta.