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Consumer Reports’ naughty and nice list for holiday shoppers

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Bean for their 100 percent product satisfaction guarantee. Orvis which offers a toll-free number without a complicated, automated menu system. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period.

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Service Untitled» Blog Archive » Perception is key to customer.

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Service Untitled The blog about customer service and the customer service experience. Is perception much different when marketers and advertisers want us to believe in their products? Delivering superior customer service is also a perception. Is it realistic?

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