LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

Management 98

Management 2009 Restaurants Customer Service 98

Success

SEPTEMBER 19, 2023

As noted by Harvard Business Review , individuals with inherently high emotional intelligence may exhibit lower levels of creativity and tendencies toward risk aversion—in other words, an overall disinclination to “ruffle other people’s feathers” even when bold changes or innovations are necessary.

International 312

International Customer Service Skills Suppliers 312

Success

JANUARY 18, 2024

Jeffrey Steadman, community engagement director for Cotopaxi, says people don’t just want a product anymore. Customers want to engage with companies that share their values. Brands can turn their super fans into online advocates who spread the word about their products and offers. Humans need connection.”

Social Media 306

Social Media Agencies 2024 2014 306

Allwork

DECEMBER 26, 2023

You’re looking at budgets for 2024 and your company needs to meet stringent deadlines to deliver products or services faster and more effectively than ever before. Employee turnover rates are soaring, and freelance platforms provide an affordable way to access talent and fill the gap on demand. Does this situation sound familiar?

2024 246

2024 Credit Card Interviewing 2023 246

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Eco-Office Gals

AUGUST 21, 2013

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.

Customer Service 100

Customer Service Carbon Footprint UPS Social Media 100

LEADERASSISTANT.COM

OCTOBER 29, 2023

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

AT&T 73

AT&T Retirement Travel Networking 73

Success

OCTOBER 11, 2021

A first-mover competitive advantage means that you lead the market with a new product, technology, or service. And does not necessarily mean inventing a completely new product. Study your product and the marketplace thoughtfully. Niche focus: develop your cost advantage and product differentiation.

Budget 279

Budget Facebook Salary Resume 279

Make or Break Moments

JANUARY 5, 2010

Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now. As more people are reviewing and contributing, the sheer mass of opinions will lead to a real-time stream of information, findable and viewable to all. What will they say?

2010 100

2010 Customer Service 2009 2008 100

Success

NOVEMBER 24, 2022

Applied to business, this means we want to support entrepreneurs whom we identify as those heroes, or products that help its customers be that hero. If two products are equal in value with the same benefits and outcome, we will choose the product that we connect to emotionally every time. Case Studies.

2003 279

2003 Staples 2007 2013 279

LEADERASSISTANT.COM

DECEMBER 31, 2023

This approach involves efficiently managing tasks, optimizing processes for increased productivity, and embodying the executive’s and company’s values and image. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

Make or Break Moments

JUNE 2, 2010

Enter your company name, your products, your industry key words and see what is being said. You’ll see that you can subscribe to the feed for those key words and be notified the next time someone mentions your company or products. and see the negative reviews and questions being asked within Twitter.

Social Media 100

Social Media Customer Service 2009 2008 100

LEADERASSISTANT.COM

OCTOBER 8, 2023

Joe’s journey began with a door-to-door product sales business, which grew from a team of two to 40 employees in under two years. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here. Each review helps me stay motivated to keep the show going! –––

Email 81

Email Management Restaurants Customer Service 81

LEADERASSISTANT.COM

DECEMBER 24, 2023

She equips leaders, employees and organizations to clearly define goals and create a roadmap to achieving them, which allows for better alignment with corporate culture, leading to increased productivity and profitability. Each review helps me stay motivated to keep the show going! –––

Goals 75

Goals 2004 Restaurants Equipment 75

Service Untitled

OCTOBER 8, 2013

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? Should we forget about raising satisfaction scores and just try to avoid the lowest scores so as not to lose customers? photo by: Ed Yourdon.

Customer Service 40

Customer Service Expenses Social Media Promotion 40

LEADERASSISTANT.COM

JUNE 18, 2023

Janice Parker is a career executive assistant who is passionate about helping mission-focused founders and CEOs maximize their productivity and efficiency as they scale their companies. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

2019 78

2019 Restaurants 2020 Customer Service 78

LEADERASSISTANT.COM

JULY 2, 2023

Her two favorites were as Production Manager for Sample Night Live! ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. and as a Fortune Teller for A Touch of Magic.

2013 69

2013 Etiquette Restaurants Customer Service 69

Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going!

Restaurants 96

Restaurants Mentoring Customer Service Budget 96

LEADERASSISTANT.COM

MARCH 5, 2023

00:29:12 Trust your team’s productivity. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going!

Administrative Professionals 85

Administrative Professionals Retirement Restaurants Travel 85

Service Untitled

NOVEMBER 17, 2010

While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control. In the event of a complex crisis, a customer service representative has to intervene and address the problem privately and quickly.

Social Media 40

Social Media Customer Service Facebook Twitter 40

Service Untitled

FEBRUARY 22, 2011

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences. .&#

Customer Service 40

Customer Service Negotiating Expenses Social Media 40

Customers Rock!

SEPTEMBER 27, 2010

I was recently asked to participate in a review of Greg Verdino ’s book MicroMarketing: Get Big Results by Thinking and Acting Small This is not to be an ordinary book review, however, although I enjoy doing those on occasion. I was asked to participate in a chapter-by-chapter review. This is a customer-focused approach.

Social Media 100

Social Media Customer Service Networking Purchasing 100

Service Untitled

APRIL 6, 2011

Author Bruce Temkin stated the ratings concentrated on direct interactions, and not necessarily on the product ownership. It was more to do with how a customer’s needs were met, how easy a customer could do what they needed to do, and how that customer felt about their overall experience.

Customer Service 40

Customer Service UPS 2011 Twitter 40

LEADERASSISTANT.COM

MARCH 19, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going!

2021 86

2021 Restaurants Customer Service Budget 86

Service Untitled

NOVEMBER 8, 2012

Physicians can build their own relationships with patients by knowing a patient’s history before entering the examination room, immediately inviting the patient to speak, and then reviewing their chart sitting in front of the patient with direct eye contact. photo by: The National Guard.

Medical 40

Medical Customer Service Phones Health 40

LEADERASSISTANT.COM

JULY 9, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going!

Management 79

Management 2014 2017 2006 79

Service Untitled

FEBRUARY 2, 2011

I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? Do we want to deliver a better or different product? First, we must identify how we want to transform our business culture?

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Small Business CEO

NOVEMBER 2, 2010

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

Customer Service 40

Customer Service Purchasing Policies AT&T 40

Service Untitled

OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

Customer Service 40

Customer Service Etiquette Medical 2010 40

LEADERASSISTANT.COM

SEPTEMBER 17, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going!

Restaurants 52

Restaurants Customer Service Budget Interviewing 52

Service Untitled

APRIL 22, 2010

Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.

Customer Service 40

Customer Service International Etiquette 2010 40

All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Example: The inventory management system in a retail business consists of various procedures, including ordering, receiving, stocking, and tracking products.

Administrative Professionals 52

Administrative Professionals Mentoring Forms PowerPoint 52

Service Untitled

APRIL 4, 2011

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home. In real estate listing is the game. photo credit: thomasy7.

Customer Service 40

Customer Service Social Media Phones Confidence 40

Service Untitled

JANUARY 7, 2014

As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against. The Review: To Sell is Human is a great book to help you and your employees reframe your thinking of sales.

Customer Service 40

Customer Service Negotiating Medical Gifts 40

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

Customer Service 40

Customer Service Clothes Etiquette 2010 40