LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. Each review helps me stay motivated to keep the show going! –––

Email 81

Email Management Restaurants Customer Service 81

LEADERASSISTANT.COM

DECEMBER 31, 2023

This approach involves efficiently managing tasks, optimizing processes for increased productivity, and embodying the executive’s and company’s values and image. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

AUGUST 6, 2023

Imagine building a team, becoming a trusted leader, creating new processes, driving efficiency, and growing successful businesses all in less than a year. Her ability to quickly develop sound but flexible business processes and systems enables teams to scale at a rapid pace, and her executive presence offers leaders confidence and trust.

AT&T 75

AT&T Restaurants Customer Service Budget 75

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 56

Agencies Training Mentoring Confidence 56

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 52

Agencies Training Mentoring Confidence 52

All Things Admin

JANUARY 8, 2024

Procedures are documented, step-by-step instructions for performing tasks or processes. Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Review them regularly and make necessary changes and updates.

Administrative Professionals 52

Administrative Professionals Mentoring Forms PowerPoint 52

Success

OCTOBER 11, 2021

In other words, it addressed the unmet demand of adult learners seeking skills training. Be proactive in your recruitment process. But over time, you can train yourself to enjoy a dinner out or attend a concert while still making innovative connections. Study your product and the marketplace thoughtfully.

Budget 276

Budget Facebook Salary Resume 276

Recruit CRM

JANUARY 25, 2022

Are you on the hunt for a recruitment automation software to streamline your agency's recruitment processes? A recruitment automation software helps manage all recruiting tasks from sourcing candidates, building talent pools, and improving communication processes. To make this easier, check out a software vendor's customer reviews.

Agencies 65

Agencies Resume Social Media Job Hunting 65

Success

SEPTEMBER 1, 2023

Missed appointments, negative Google reviews, client cancellations, etc. Did you improve a process that resulted in a clear desired outcome? Number of leads or applications, calls returned in a day or a week, client upsells, etc. Did you decrease something negative? Is it easy to access you in the way that’s most convenient for them?

Resume 263

Resume Cover Letter Holidays ASAP 263

Office Dynamics

APRIL 5, 2017

One great example is an assistant requesting a daily meeting with his or her executive to review the upcoming day’s top priorities and more. However, my goal is to help them eliminate habits that aren’t serving them well and introduce new processes, procedure and protocol that will help them be more successful. I mean 100% belief.

Administrative Professionals 221

Administrative Professionals Assertiveness 2017 Customer Service 221

Workplace Insight

JUNE 8, 2023

The survey of 2,000+ British employers also suggests that more than two thirds (69 percent) of businesses expect AI tools and technologies – including ChatGPT, Machine Learning and Virtual Reality – to have a positive impact on upskilling and reskilling, as well as on employee training (68 percent).

Skills 52

Skills Customer Service Training Interviewing 52

Service Untitled

AUGUST 27, 2010

Service Untitled The blog about customer service and the customer service experience. Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. A customer calls in with an order.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Stephanie LH Calahan

APRIL 27, 2011

No matter if you are a one-person show or you have a business that has many employees, unless you have business processes in place, you may find the business growing "out of control."  Make them too complex -- They over-engineer the processes and ultimately do not do them because it is too complex.

Credit Card 100

Credit Card Forms AT&T Purchasing 100

All Things Admin

JUNE 23, 2021

Customer service. Review calendars and compile date and time options. Look for logical breaks in the process. Review calendars and compile date and time options. Review calendars and compile date and time options. Procedure explaining the meeting materials assembly and distribution process for attendees.

Agenda 90

Agenda Equipment Administrative Professionals Calendars 90

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

Customer Service 40

Customer Service Verizon Staples Phones 40

LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki has also provided support to several other key executives and managed various teams within BCG’s South System, including the Visual Services team and the Houston EA/AA team. She mentors, trains, and coaches EA/AAs across the region. While supporting J., But that’s, it’s actually pretty an interesting thing.

Management 98

Management AT&T 2018 Training 98

Success

DECEMBER 21, 2022

Attend training. Start today by identifying areas for improvement, looking for training opportunities in your field and signing up for seminars and webcasts, reading or listening to personal-development material, seeking out people you would like to emulate and approaching those you’d like as your mentors. Do something that scares you.

Mentoring 345

Mentoring Goals Clothes Expenses 345

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Photo credit of the B&H checkout process goes to me (I took the photo when I visited). Inventory tracking.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Small Business CEO

DECEMBER 15, 2009

Do you find yourself spending time trying to figure out what happened to a customer’s order? Do your auditors want to see the details of how transactions were processed, including approval signatures? We all want to increase efficiency, and are often becoming more customer-driven. Customer applications (e.g.

Expenses 40

Expenses Equipment Payroll Customer Service 40

Recruit CRM

JANUARY 10, 2022

Understanding the different solutions and deciding on the tools you need for your recruitment needs can be a tricky process. It assists in improving the recruitment process, enabling you to connect with and hire more qualified candidates. Therefore, it’s essential to know your current process thoroughly.

Cover Letter 68

Cover Letter Interviewing Social Media Phones 68

Success

SEPTEMBER 6, 2021

Your value proposition is “a promise of value to be delivered ,” says Peep Laja, founder of marketing training firm, CXL. Some companies have built empires seeking out 3-star reviews on Amazon and inventing better versions of those products. Solve a customer’s pain point, and they will throw their money at you. Or a service?

Social Media 258

Social Media Email Google Interviewing 258

LEADERASSISTANT.COM

NOVEMBER 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. They might reply to one of your questions but still need more time to review the other items.

Email 66

Email Management Confidence Policies 66

Make or Break Moments

MAY 26, 2010

The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. Carol Ross offers a pretty detailed article that will help you through the process of putting together an effective elevator pitch for your business in her article: Elevator Pitch.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 9, 2010

In those days computer work was primary composed of accounting processing on hand entered data punch cards. Have you looked at the possibility of reinventing what you offer your customers? I guarantee your customers needs have changed – have you? is celebrating their 35th year in business. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. Both of us were preoccupied with other tasks and wanted to complete the sales process so we could check it off our to-do list.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 6, 2010

He helped his neighbor – and, in the process, made a fortune. One speaker offered to review and make recommendations for improving your website for FREE – her way of giving back to the audience. When we collaborate – the customer wins.

Collaborate 100

Collaborate Customer Service 2009 2008 100

LEADERASSISTANT.COM

OCTOBER 29, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Where you can have those training opportunities, but the goal is not for me to provide every solution.

AT&T 72

AT&T Retirement Travel Networking 72

Recruit CRM

APRIL 5, 2021

Loss Of Time As high-volume recruitment includes going through and reviewing lots of CVs, loss of time is one of the primary demanding situation recruitment agencies need to face. Ensure that you provide proper training and coaching to the new employees you're onboarding. Let's break it down for you. Whom will you trust more?

Agencies 52

Agencies Interviewing 2019 Social Media 52

Service Untitled

FEBRUARY 21, 2014

With an Internet based business, order off of the website and check how efficient the ordering process is and how efficiently orders are handled. Customer service, therefore is a department not to be decreased because sales are down. Here is the time to identify problems, fix them, follow up, review and apologize.

Customer Service 40

Customer Service Etiquette Training Skills 40

Recruit CRM

NOVEMBER 8, 2021

An Applicant Tracking System (ATS) simplifies the hiring process for any agency recruiter and HR department. The resume gets first processed by an ATS. This is not true since the AI functionality in an ATS is developed and programmed to mimic the human thought process. billion dollars by 2023?

Resume 69

Resume Agencies Social Media Interviewing 69

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Make employee engagement an important part of the process. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success. Train them.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

OCTOBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MARCH 26, 2010

Service Untitled The blog about customer service and the customer service experience. The training part is just one piece of the total package. Everyone has a customer they want to satisfy and therefore the focus has to address needs, expectations, and behaviors.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

MARCH 3, 2010

Service Untitled The blog about customer service and the customer service experience. Like last year, I want to do a brief writeup on the companies and the process. Some were more “traditional&# and featured people talking about customer service while some of the others were more upbeat and engaging.

2010 40

2010 Customer Service Etiquette 2006 40