article thumbnail

What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. Another one shows welcome videos, tailor-made for a new client, to begin the first meeting.

Email 278
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Here’s How Chatbots Disrupt the Interview Process

Allwork

Have you ever interacted with a chatbot for customer service and found it frustrating? This is to the extent that phone chatbots like Siri and Google’s AI are measured with IQ. Once an applicant has been called in for an interview these days, it will most likely be over video chat with a person, not with a chatbot.

article thumbnail

Looking Good, Feeling Unstoppable: Skin Pharm’s Maegan Griffin on Finding the Confidence to Get Started

Success

Her blend of empathetic customer service and social media marketing saw it grow faster than she could have imagined, and she added a skin care line and two more clinics in Atlanta and Dallas. That user-generated content helps get the word out in the most organic way and bring new customers to the brand. “The

article thumbnail

Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb TV Free Small & Home Business Videos for you. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers.

article thumbnail

The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

Success

Corporate recruiter and career consultant Chanelle Howell recently recorded an Instagram video encouraging job hunters to get on it: “It’s the middle of Q3… be ready. Her recommendation is to make your phone number, email address and resume are easily accessible, and hyperlink as many details as possible. Have your resume ready to go.

Resume 264
article thumbnail

How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?