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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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Raise your hand if you like automated phone message systems…

ProAssisting Blog

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! CTFung on Some BIG News To Share rosalindprazeres on Off Topic: Sadie Bull Online Colleges on To cc or not to cc.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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6 Pro Tips for Working From Home

Worxbee

With that said, these are our pro tips for making working from home work for you: #1. What if you share a small space and one person needs to talk on the phone while the other needs quiet work time? Standards for customer service (if you deal with clients directly) - For example, do you use video chat?

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Is There a Difference Between Customer Service and Customer.

Make or Break Moments

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Share your tips for success here. Customer service is what everyone expects to receive.

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How to Protect Yourself from Online Scams

Success

If something feels wrong or weird about an email, text message or website, pay attention to your gut, and use the tips below to help protect you from online scams. When in doubt, visit the legitimate website using a different browser window or search for the main customer service line. Keep your devices up to date.