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What Can Twitter Do For My Business? | Internet Marketing.

Andrea Kalli

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. You’ll need to find your customers; marketing is key to success in almost any sort of business and Twitter can be a helpful marketing tool to make your business grow.

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Create a training plan that helps customer service representatives succeed

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Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Why then, are service people often treated as among the lowest paid in many organizations? photo credit: CUS Visual Media Team.

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Administrative/Clerical: Social Media is Here to Stay

Office Dynamics

By working social tools into your everyday workflow, you can increase productivity and reduce your phone-based communications. For a more informal, personal social media presence, use Facebook or Twitter. Nancy''s team produces dozens of articles every month for top internet sites. Photo courtesy of freedigitalphotos.net)'

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How to effectively complain using social media

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Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.

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Avoid costly mistakes by creating a better call center for customers

Service Untitled

Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help.

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Does Your CRM System Help Your Business Grow? Interview: @batchblue

Stephanie LH Calahan

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

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High Performers Versus Low Performers - 7 Ways to Tell the Difference

Stephanie LH Calahan

If you are a manager who struggles in this area, or if you just want more options for talking about good versus bad performance, try looking at performance through the lens of how employee behaviors contribute to the achievement of team, office, and organization goals. Below are seven examples to help you do that.

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