article thumbnail

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

article thumbnail

How to Create a Positive Image for Your Green Brand

Eco-Office Gals

You can do this by sending out periodic surveys or pitching out questions from time to time on your Facebook profile page or even your Pinterest account. Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Use innovative ideas to convey.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. A company can generate a monthly newsletter. Newsletters can give business tips, helpful hints, and remind customers of products and services. Let’s look at some of the possibilities. At a local.

article thumbnail

The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

Gifts 279
article thumbnail

Service Untitled» Blog Archive » Customer loyalty built on company.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The marketing staff for sales and service can relate knowledge through the internet, newsletters, and staff meetings. Customer focus development Customer focus is more than just adding directions to your.

article thumbnail

Work on customer loyalty to build business

Service Untitled

Here are some suggestions to build customer loyalty: Always make sure customers receive prompt responses to their complaints or negative comments. Survey customer satisfaction and encourage feedback by surveys, polls, emails, and personal correspondence if needed. Offer reward programs for loyal customers.

article thumbnail

Work on improving customer experiences

Service Untitled

When customers share feedback, whether it be through complaints to a customer service department, comments to an employee working the front end, thank you notes, or solicited surveys, a company ideally will have a way to communicate with customers when changes have been made. “You spoke – we listened.