Customer Service Medical Stress Travel 
Success
MAY 11, 2024
When preparing to move abroad as a digital nomad, typical private medical coverage doesn’t necessarily work while you’re outside of your home country—while travel insurance might not be designed for longer trips or anything other than emergency care. Do I have medications? Am I traveling?”
Service Untitled
JANUARY 17, 2011
Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.
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Service Untitled
DECEMBER 12, 2011
It’s certain to be an experience any traveler will remember for years to come. No it’s not a syntax error – the couple traveling from New Zealand to India actually wanted a long layover at the Singapore airport. Small airports scored significantly higher than the largest airports. photo credit: mikecogh.
Service Untitled
APRIL 19, 2011
When I needed to rebook my flight because my traveling companion became ill, I needed the help immediately. The agent could tell I was stressed, and she accommodated me in what I considered to be ‘double time’ in order to reschedule and reconfirm my flight. “Check that bad mood at the door before you meet a customer.&#
Success
FEBRUARY 15, 2022
When Caul isn’t working, she enjoys golfing with her husband, Kevin, spending time at their lake house, traveling to Europe, renovating future Airbnb properties and watching her son play basketball. As an investor, world traveler, previous home builder and national recording artist, Dilley’s experience sets him apart in the industry.
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