Allwork

MARCH 4, 2024

Having held key roles at Amazon, Wells Fargo, and American Family Insurance, Anastasia has honed her skills in managing internal politics and understanding diverse personalities within professional environments. I mean, you’re managing the people who are going to work for the company, people who are going to work on these teams.

AT&T 246

AT&T Stress International Training 246

Jen Lawrence

SEPTEMBER 5, 2019

How do we manage the chaos? Utilize good customer service and acknowledge receipt of emails. HOWEVER* – I cannot stress this enough – do not become that person who sends canned responses without editing to ensure you’re answering the question the person actually asked or answering it completely.

Email 45

Email Management Calendars Customer Service 45

Jen Lawrence

SEPTEMBER 5, 2019

How do we manage the chaos? Utilize good customer service and acknowledge receipt of emails. HOWEVER* – I cannot stress this enough – do not become that person who sends canned responses without editing to ensure you’re answering the question the person actually asked or answering it completely.

Email 45

Email Management Calendars Customer Service 45

LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki Cave is currently the Administrative Services Director for the Boston Consulting Group’s (BCG) Dallas EA/AA team. In this episode of The Leader Assistant Podcast, Nicki talks about managing a team of assistants, creating a career development plan, cultivating a team culture, and finding happiness in your role.

Management 98

Management AT&T 2018 Training 98

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Success

MARCH 4, 2024

In this post, we’ll dive into books that speak to the three following categories: Books on personal habits, attitudes and approaches Mental health and work books Books for entrepreneurs Books for managers and founders Read on to discover 45 of the best professional development books. Fortunately, it’s something anyone can learn.

UPS 218

UPS Social Media Etiquette Health 218

LEADERASSISTANT.COM

NOVEMBER 19, 2023

If you’re planning a team retreat, Offsite can save you time, money, and stress. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2015 78

2015 Networking 2013 Restaurants 78

Service Untitled

AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. He places families first, and is a firm believer in strong family units.

Customer Service 40

Customer Service Restaurants Training Purchasing 40

ProAssisting Blog

MARCH 18, 2010

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Home Blog About Us Who we are About the Program Program Specifics Execs, HR Depts.

Phones 500

Phones 2009 2010 Facebook 500

Practically Perfect PA

JUNE 8, 2017

In fact, you’ll be wondering how you ever managed without a venue finder. A low stress solution. Finding a venue can be a stressful job. When it comes to customer service, nothing is too much trouble for our approachable and capable team of venue finders. But don’t just take our word for it.

Budget 159

Budget Negotiating Agencies Stress 159

Service Untitled

AUGUST 10, 2010

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Office Dynamics

APRIL 2, 2015

If you are a manager reading this blog, check off the ones that apply to your administrative partner. Customer-service focused. Excellent time management skills. Taking baby steps is a good way to manage a big list of “must get better at” areas. This might give you an idea of areas that need to be developed.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Success

JULY 20, 2023

His daughter, Sarah, is manager and vice president. Keep customers close Wall Drug sees an estimated 50% of business come from repeat customers, so employees play a valuable role in the overall business. Taking care of your mental health is also important during periods of stress, notes Gore. What can’t we control?

Restaurants 165

Restaurants Mentoring Finance 2002 165

Jen Lawrence

NOVEMBER 16, 2020

We know there’s a better way to do things and the idea of bringing in some help is more stressful than we could have imagined. Email, Calendar, Task Management, Document Management, Password Database. Client Management. CRM, Client Experience Processes, Records Management. Sales Funnels and Customer Service.

Legal 52

Legal Social Media Customer Service Project Management 52

Jen Lawrence

NOVEMBER 16, 2020

We know there’s a better way to do things and the idea of bringing in some help is more stressful than we could have imagined. Email, Calendar, Task Management, Document Management, Password Database. Client Management. CRM, Client Experience Processes, Records Management. Sales Funnels and Customer Service.

Legal 52

Legal Social Media Customer Service Project Management 52

All Things Admin

JUNE 23, 2021

While they do work together to save you time, effort, and stress, they are not the same. They save you time and unnecessary stress. Every office needs different systems to run smoothly, but most administrative professionals will require most or all of the systems in this core group: Time and task management. Project management.

Agenda 90

Agenda Equipment Administrative Professionals Calendars 90

Office Dynamics

NOVEMBER 13, 2013

Branding is not only about outer appearance; it also includes having a calm demeanor, upbeat attitude, being on time, or providing outstanding customer service to your internal and external clients. Apply self-management techniques vs. stress management. You choose when to change your thinking.

Negotiating 100

Negotiating International 2014 Customer Service 100

Office Dynamics

FEBRUARY 2, 2015

In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Conflict can hold you back from being your best and giving your best. Build effective conflict resolution skills.

Self Esteem 100

Self Esteem Stress Skills Customer Service 100

Office Dynamics

JANUARY 19, 2015

Bottom line: You can actually be less effective, create mistakes, feel less happy and are less customer-service oriented. This means that you are focused on the task at hand but in your peripheral vision you know you have more tasks to manage. Learn more and register here. Think of yourself as being a great juggler.

2014 100

2014 Customer Service Stress Management 100

Office Dynamics

AUGUST 24, 2015

I believe that our obsession with technology is creating a lot of stress in our lives. Bottom line: We can actually be less effective, create mistakes, feel less happy and be less customer-service oriented when we multi-task. To counteract other stress in the workplace, make an honest inventory of how you spend your time.

UPS 100

UPS Phones Stress Customer Service 100

Office Dynamics

OCTOBER 9, 2018

It will certainly reduce any travel stress you may experience. Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Request to speak to the “Manager on Duty.”. First and foremost: No trip is perfect!

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

The Small Business Blog

MARCH 30, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Don’t Underestimate The Importance Of Time Management by Stefan Töpfer on Mar 31, 2010 I’m sure everyone has had days, weeks, months or even years of feeling snowed under with work, stressed and like they have little time for family or friends.

Management 100

Management 2007 2008 2009 100

On The Job

APRIL 10, 2008

The customer is always right.” Good service is what keeps the customer.” If you’re a manager, you probably have used these words with your employees. If a customer is snotty to an employee, too bad. What can managers do to help keep customers while not placing more stress on workers?

Customer Service 100

Customer Service Stress Policies Management 100

Practically Perfect PA

JULY 15, 2015

well organised travel itinerary is an essential service that assistants can provide for their managers. Well along with the usual stresses of travelling your boss also has to attend meetings and act professionally when in many cases they are dealing with jet lag and the continuous business activities back in the UK office.

Travel 100

Travel Suppliers Attire Dropbox 100

Office Dynamics

OCTOBER 15, 2014

Kemetia has more than twenty-five years of administrative experience, including her current position as finance and customer service coordinator for the American Staffing Association, and currently serves as an instructor for Northern Virginia Community College- Workforce Development Division.

Administrative Professionals 100

Administrative Professionals IAAP 2009 Social Media 100

Office Dynamics

MAY 9, 2016

In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Either party is too stressed to attempt reconciliation. Individual is highly competitive. Joan Burge.

Self Esteem 100

Self Esteem Assertiveness Skills Negotiating 100

Tips From T. Marie

NOVEMBER 4, 2015

The cool thing is that continuing to market when you have steady clients isn’t frustrating or stressful at all. Yet it helps set you up for the day when one of your clients has changes in their own business and your services are no longer required. Of course the answer to this vicious cycle is to never stop marketing.

Customer Service 100

Customer Service Purchasing Stress Learning 100

Practically Perfect PA

NOVEMBER 17, 2011

A well organised travel itinerary is an essential service that assistants can provide for their managers. Well along with the usual stresses of travelling your boss also has to attend meetings and act professionally when in many cases they are dealing with jet lag and the continuous business activities back in the UK office.

Travel 100

Travel Dropbox Attire Time Zones 100

Eat Your Career

APRIL 13, 2011

At some point, they pulled the footage from the branch security cameras and, as I flipped through photos of myself smiling and giving what appeared to be excellent customer service to a man on the FBI’s watch list, I could hardly believe my naivety. I was a manager so running a teller drawer wasn’t my favorite thing to do.

Learning 100

Learning Stress Customer Service Google 100

Ideas.Ted

JULY 8, 2021

After more than 2,500 workers moved to a 35- or 36-hour workweek and declared themselves happier, healthier and less stressed, the country is now moving to make this an option for the majority of its workforce. This, of course, goes against today’s always-on, 24/7 global economy, where long hours can seem inevitable, inescapable and natural.

Carbon Footprint 145

Carbon Footprint 2020 Salary 2019 145

Make or Break Moments

JUNE 15, 2010

What the customer wanted was irrelevant. As a new store manager at Pearle Vision, I was familiar with that selling tactic and didn’t approve, however, I did believe in rewarding my associates. In our classes, we always stress presenting a product that will bring value to the customer.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 15, 2010

A website project for a company managing liquidation sales. But it was stressful for both us. The guy was awesome. The company terrific. The challenge was in writing styles. He wanted Harvard Business Review and I offer People Magazine. We finally said “best of luck&# and I gave him a recommendation for a different writer.

Customer Service 100

Customer Service 2009 2008 2005 100

Office Dynamics

MARCH 21, 2010

It is great to see organizations, managers, executives and their staff getting busier and busier. Here are some tools to help you manage better and still provide good customer service: Look at your work with a question mark; not a period. Tags: Stress Management Time Management Motivators. Joan Burge.

Collaborate 100

Collaborate Salary Customer Service Stress 100

Office Organization Success

APRIL 24, 2015

Access your 26-point Online Business Management & Marketing SYSTEMS CHECKLIST . It is also a great customer service feature to create an autoresponder so that you can follow-up with your customers to check that they are happy with their purchase and are implementing the information you shared with them.

Promotion 100

Promotion Expenses 2015 Customer Service 100

Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. Access to email means your boss can find you wherever, whenever. ” – try.

Customer Service 69

Customer Service AT&T Assertiveness Social Media 69

Service Untitled

OCTOBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? “I’m very fussy about what I eat, but I also expect good service.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

APRIL 19, 2011

As an example, an American Express customer care person will commonly engage a client in conversation pursuant to a client’s mood. The agent could tell I was stressed, and she accommodated me in what I considered to be ‘double time’ in order to reschedule and reconfirm my flight. Can we increase customer loyalty?

Customer Service 40

Customer Service Medical Stress Travel 40