Can your business measure up on customer service?
Service Untitled
APRIL 6, 2011
The 2011 Temkin Experience Ratings surveyed 6,000 different consumers from 143 different companies which included retailers, banks, hotels, and financial institutions. So what makes a company measure up on customer service? Amazon.com boasts of having 130 million active accounts. photo credit: Adam @ ecadamf.
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