Customer Service Interviewing Newsletter Training 
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
Andrea Kalli
MAY 14, 2010
You can access this 18 minute interview as well as all the details on this new program by going to the below link. PLUS, VAClassroom are offering a special course bundle package (Just for May) that includes both the Virtual Events Specialist Program as well as the new Camtasia Video Training for VA course together for one special price.
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Make or Break Moments
JUNE 15, 2010
He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin.
Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? I especially like the idea of posting staff pictures to help customers connect.
Make or Break Moments
APRIL 11, 2010
So if you asked what “put customers first&# means to your customer would they say the same thing you think they’ll say? Here’s a link to my monthly newsletter where I talk more about Putting Customers First.
Make or Break Moments
DECEMBER 16, 2009
I assume the purpose of Internet marketing is to create sales.
Service Untitled
SEPTEMBER 23, 2010
Service Untitled The blog about customer service and the customer service experience. A company can generate a monthly newsletter. Newsletters can give business tips, helpful hints, and remind customers of products and services. Let’s look at some of the possibilities. At a local.
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