Make or Break Moments

AUGUST 9, 2010

Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. Drug Mart is a quality store, has lots of great stuff at affordable prices. Customers came in to ask of her progress. Week after week. People make the company.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JULY 19, 2010

So throwing out the high and the low, I started to look for people to interview. I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. I sent emailed interview questions. Hourly rates ranged from $2 and change to over $46.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

JUNE 15, 2010

He’s too new in the sales game to have learned the trick many sales people adopt – focusing their sales efforts on the items that bring the biggest commission. The envelope would be opened to reveal the product and who ever had sold the most BASED ON CUSTOMER’S NEEDS, won the prize. At least financially.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. It’s going back to basics that drives the train of success.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

JANUARY 20, 2011

For instance, a company concentrates on core values including hiring, firing, promotions, slogans, and of course the products and services. We know that staying in touch for the good, bad, and the ugly also round out our commitment to our customers. Is there any company more customer-centric than Zappos?

Customer Service 40

Customer Service Expenses Training Interviewing 40

Success

MARCH 11, 2022

I’ve interviewed a couple of your competitors and they are willing to sell for less.”. When not prepared for price resistance seen in tough market conditions, a weak salesperson stammers with a poorly thought-out response like, “Well, let me see what I can do.” Is it really about price or is it value? Price Differentiation.

Customer Service 264

Customer Service 2009 Expenses Goals 264

Service Untitled

MAY 13, 2010

Service Untitled The blog about customer service and the customer service experience. Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

JANUARY 18, 2010

Service Untitled The blog about customer service and the customer service experience. If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Every complaint should be handled as a learning experience.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MAY 20, 2010

Service Untitled The blog about customer service and the customer service experience. Any customer service agent would find that behavior unacceptable. Customer service for those clients from hell You know those callers – rude and insulting. Show empathy. At a local.

Customer Service 40

Customer Service Medical Health Etiquette 40

Success

SEPTEMBER 6, 2021

Create Customers Attract your first customers Keep them coming back Step 6. Grow Your E-Commerce Business Create systems Automate everything Learn to delegate Collaborate Always Be Monitoring Step 7. Spoiler alert: my first e-commerce business was a failure—uh, I mean, a great learning experience. Or a service?

Social Media 288

Social Media Email Google Interviewing 288

The Small Business Blog

MAY 8, 2006

fixed prices for compliance work as part of the selection criteria. Jason Holden Said on March 4th, 2009 at 11:09 am As you say, at least it’s over, and I very much doubt it is an isolated case, but maybe it does highlight you need to take care when choosing an advisor, and not to be price driven as some people are?

2006 100

2006 2009 2007 2008 100

Make or Break Moments

FEBRUARY 16, 2010

So I call the local bookstore, The Learned Owl. “Good evening, thank you for calling the Learned Owl.&# And EVERY SINGLE TIME The Learned Owl has been there for me. They partner with the teachers in our school system and have all of the books at great prices. YOU ARE OPEN??? Sure they are small.

Learning 100

Learning Customer Service 2009 2008 100

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

This company is so ginormous I am having a dizzy time of trying to wrap my brain around what all they do – various forms of power, civil engineering, and then the IT services side of it. They brought him on as the CEO of Industrials and then there is another new CEO at the headquarters who is in charge of Services. My CEO is new.

Attire 40

Attire Etiquette Clothes Time Zones 40

Musings of a High-Level Executive Assistant

JUNE 5, 2019

We learned this was the norm for the executive to show up 30 min or more late without notice every single time. They are very responsive to our questions and concerns, 2-3 times a day we hear back on pricing, information, etc that we’ve asked for so that we can all show up to the pivotal meeting to hash out final details.

Phones 40

Phones Interviewing Travel Email 40

Make or Break Moments

FEBRUARY 15, 2010

But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. Lesson Learned: There is such a thing as a “good fit.&# The guy was awesome. This was my fault.

Customer Service 100

Customer Service 2009 2008 2005 100

Men With Pens

JUNE 27, 2010

Your positive outlook, your attitude, and your customer service takes a hit. Maquis June 28, 2010 at 1:16 am I’ll admit that I’ve definitely learned the hard way that sleep deprivation can be physically painful. Sleep is *extremely* important – I learned that the hard way indeed! Lesson learned.

2010 40

2010 AT&T Health Stress 40

Success

MARCH 4, 2024

Success Habits: Proven Principles for Greater Wealth, Health, and Happiness By Napoleon Hill Though Napoleon Hill died more than five decades ago, there is still much one can learn from his teachings. Rather than leaving the reader with vague lessons learned, Kawasaki spells it out with tips, advice and quotes.

UPS 290

UPS Social Media Etiquette Health 290

Service Untitled

JULY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Expressive : Spontaneous, good negotiator,and learns by doing. The price was $4,200, a higher price than the woman had expected, but the salesperson offered her interest free financing for 36 months.

Customer Service 40

Customer Service Interviewing Training Expenses 40

Allwork

AUGUST 14, 2023

What you’ll learn Uncover nuances of future financial strategies in the evolving workspace. We’ve used technology to provide customer service. It’s going to be serving digital needs of customers. And it’s even interesting to think about the price. The fees just won’t support it.

Management 165

Management AT&T Equipment Environment 165