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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Go Digital With Your Administrative Procedures

All Things Admin

They help you provide consistent customer service, make it easier for you to delegate tasks, and showcase the value you bring to your executive and organization. You can quickly insert the contents of a PDF or image file onto a page of your OneNote notebook. © 2022 Julie Perrine International, LLC.

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Elite Women Around the World – Make a Difference

Make or Break Moments

This regional economic development trade summit is the brain child of Rita Singh from Miraj International. Here is a PDF of the marketing materials for the conference. The keynote address will be given by Ms. Almas Jiwani , President of United National Fund for Women, Ontario Canada. For more information visit SA-consulting group.

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How to Lose a Customer and a Few More!

Professional Assistant Blog

Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. They most likely will stop using your product/service, but also, they would end up telling their friends.

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Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

If your customer is comparing you to other vendors of your type, they may be unhappy with your service and are starting to shop. If you manage an internal support organization like Information Technology, Human Resources or Finance, re-visit your internal benchmarks. Allow employees to update their information online.

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Three Tips - Preparing for Economic Recovery

Small Business CEO

Increase productivity so initial growth can be absorbed by existing employees. New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system.

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Expectations For Your Outsourcer to Reduce Your Risk

Small Business CEO

Horrendous customer service created productivity issues. To minimize your risk, make sure someone with IT experience and availability is charged with managing them, whether it be an internal executive or a retained CIO. One company outsourced its IT, negotiating excellent rates.