Customers Rock!

MARCH 30, 2010

Radio program now for 6 months, and I feel it is time to pull together a summary of information from some of those programs into a post (or two!). But I can really sum up the first 6 months of the program with the title of this post: we have been talking about what Customer Obsessed Service looks like. Customers as Assets.

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Service Untitled

APRIL 19, 2010

Service Untitled The blog about customer service and the customer service experience. The survey companies paid a ridiculously low compensation or offered lotteries, sweepstakes or points to keep us participating. The company has to think about the reason for the survey. Could it be?

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Make or Break Moments

JANUARY 7, 2010

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. I learned today from CustServ that the cost of lost customers equals 338.5 What causes customers to walk and take their business to the competition? BILLION a year !

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Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. They were all over the store and there were also well placed information booths where customers could ask questions. A system that makes special orders simple is a system that helps promote customer service.

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Make or Break Moments

JUNE 1, 2010

How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference? Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.

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Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

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Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. Social Customer Service – A completely different animal?

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Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions.

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Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

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Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

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The Small Business Blog

JUNE 8, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? People often stumble upon blog posts relating to information they were looking for and will then visit your products or services from there.

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Service Untitled

NOVEMBER 5, 2010

The easiest way to figure this out is through surveys which analyzes a customer; builds a profile, builds models of their preferences, and often can predict problems before they even happen. In addition, there is the benefit of good publicity, social media, and word of mouth. Perform better than your competition.

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Success

SEPTEMBER 6, 2021

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Now you have a general idea of what you want to sell, so it’s time to get to know your ideal customer and what they want. Launch a survey. Talk to potential customers.

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Service Untitled

NOVEMBER 10, 2010

Joe goes on forums and social media and puts out negative reviews. Customized systems need to be in place to review these sites, get in touch with the customer and notify the organization to come up with an acceptable resolution between company and customer. photo credit: Taylor Burnes.

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The Small Business Blog

NOVEMBER 13, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Now it was time for one of my most important tasks – market research: would i actually have any customers? You want the whole tree."

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Recruit CRM

JUNE 9, 2021

Folks at Recruit CRM is known globally to provide the best customer support to their users. Text Analyzer: For All Your Job Descriptions After innumerable surveys conducted worldwide, research has proved how the way you write your job description can attract different gender spectrum. Being a professional network, 59.9%

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The Small Business Blog

OCTOBER 11, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Carl from Paid Surveys Said on October 23rd, 2008 at 2:19 am This is a truly inspiring story. Thanks for sharing this informative story with us.

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Practically Perfect PA

SEPTEMBER 19, 2014

A few months ago I asked the Practically Perfect PA readers if they could complete a survey for me. The survey asked if assistants feel that having or not having a university degree has made a difference to their career path. Yes, NVQ’s in Customer Services and Business Administration. Bachelor in Management.

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Success

MARCH 4, 2024

Treating People Well: The Extraordinary Power of Civility at Work and in Life By Lea Berman and Jeremy Bernard With the decline in regular face-to-face interaction and so many people hiding behind social media, it seems as though politeness is often lost at work and in daily life.

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Recruit CRM

NOVEMBER 8, 2021

Scans & Sorts Applicants Applicant Tracking Systems have in-built resume parsing features that pull out important information from a candidate's CV and lay it out for recruiters to take note of. You do not need to set up and manually log in to individual accounts from each social platform and post the job.

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