Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Making sure the customer feels and IS valued and always treated as such. Or would they?

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Allwork

OCTOBER 21, 2022

Now more than ever, professionals at all levels need to stay informed for their own wellbeing and career advancements. . Productivity Paranoia . As remote work exploded during the pandemic, so did the number of employers who are worried about productivity. Virtual Assistant . Virtual Reality .

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Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. You know what they are, right?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

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Phones Customer Service 2009 2008 100

Professional Assistant Blog

JULY 17, 2009

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Would you prefer the client to calmly and rationally give you information on their issue? Now put yourself in that persons shoes. How would you feel?

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Service Untitled

OCTOBER 9, 2012

Shopping for products and services are no longer defined by the hours between 9:00 a.m. The Internet provides convenient and easy access to product information 24 hours a day. Regardless of how customers choose their shopping venues, outstanding customer service still sets organizations apart from their competition.

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Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.

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Productivityist

JULY 2, 2021

You can be working long days and a great deal of work to do, but not being productive with it at all. Being productive means working smarter, more efficiently, and moving things forward. Here are 9 highly effective traits of a successful manager that will increase your productivity in no time. Schedule an administration day .

Management 58

Management Lifestyle Social Media Customer Service 58

Success

JUNE 30, 2021

“On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. The first group spreads positive information about your company. You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly.

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Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service.

Customer Service 40

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LEADERASSISTANT.COM

OCTOBER 29, 2023

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. That’s leaderassistant.com/243 to check out the show notes and information on this episode. Let’s talk about delegation and productivity.

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Eat Your Career

AUGUST 28, 2023

It’s able to make decisions, find connections and process information in a very sophisticated way. into their existing products and likely will continue. Of course, the more information you give it, the better the outcome. and proprietary organizational information (like intellectual property, client data, business plans, etc.).

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Skills Legal Social Media Project Management 130

Service Untitled

SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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Success

MARCH 24, 2022

Pick up the phone, knock on the door, reach out to those people, and go for what you want. Objections: They read you a laundry list of what’s wrong: why the competition is better, your product is too expensive and your customer service is lousy. Many objections are valid; the other party just needs more information.

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Negotiating Fax 2017 Phones 159

Service Untitled

MARCH 14, 2011

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When the local computer technician in my area told me the hard drive in my six-month-old computer had crashed and much of my information was lost, I reached out to an online customer support agent.

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Small Business CEO

JUNE 3, 2013

By definition, customer service is what you offer an individual before, during and after a transaction. While this concept seems simple enough, truly exceptional customer service is getting harder to find. The difference is that the personal connection you make with prospective customers adds value to your brand.

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Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. Generic email messages do not inspire customer loyalty.

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Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Service Untitled

NOVEMBER 17, 2010

While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control. In the event of a complex crisis, a customer service representative has to intervene and address the problem privately and quickly.

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Social Media Customer Service Facebook Twitter 40

Allwork

AUGUST 31, 2023

Mobile Magic: Responsiveness and Accessibility Let’s face it, phones are like extensions of our hands. Tips for staying productive , managing work-life balance, and nailing virtual meetings can be the gems they’re looking for. Let them share their workspace selfies, productivity hacks, and shout-outs to your community.

Social Media 250

Social Media Google AT&T Forms 250

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Customer Service Social Media Twitter Networking 40

Service Untitled

FEBRUARY 15, 2012

Customer service isn’t an easy task, and for the representatives who successfully calm angry customers, soothe irate tempers, and are able to solve consumer problems in a polite and reasonable manner are those employees any great company should consider giving a raise in salary.

Customer Service 40

Customer Service Salary AT&T Phones 40

Service Untitled

APRIL 23, 2011

All the information has to be readily available and show a client just how the commission system in real estate really works. That $21,000 commission is listed in a multiple listing service as a percentage; 50 percent to both the listing broker and selling broker. So how do real estate brokers handle these situations?

Customer Service 40

Customer Service Negotiating AT&T Purchasing 40

Service Untitled

APRIL 25, 2011

All the information has to be readily available and show a client just how the commission system in real estate really works. That $21,000 commission is listed in a multiple listing service as a percentage; 50 percent to both the listing broker and selling broker. So how do real estate brokers handle these situations?

Customer Service 40

Customer Service Negotiating AT&T Phones 40

Service Untitled

NOVEMBER 22, 2010

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. For customer service, all of the companies received a “1″ except for Aetna which received a “2.&# photo credit: cote.

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Allwork

MAY 22, 2023

Implement strategic habit work models to enhance productivity and teamwork within your organization. And that’s across pretty much the entire spectrum of products in the flexible workspace industry. What you’ll learn Explore the surge of flexible workspaces as a response to post-pandemic workstyle changes.

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Service Untitled

NOVEMBER 14, 2012

Most of those businesses are extremely proud of their product or the services they offer; they treat you graciously as if you’re appreciated and seem eager to help you solve your problem. What makes the experience unbearable however is the lack of 24 hour/7 day a week online or phone assistance.

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Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. They were all over the store and there were also well placed information booths where customers could ask questions. A system that makes special orders simple is a system that helps promote customer service.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Recruit CRM

AUGUST 20, 2021

Greg Taylor, Managing member of Xactly by GTE says, "The product is so easy to use and is backed by easy to find videos of each component which allows for ongoing training and renewal of knowledge.what makes them historically valued in my mind is their amazing customer service. I hope I can get my company to their level."

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Agencies Social Media Resume UPS 87

Office Dynamics

JANUARY 19, 2015

Specifically, heavy multitaskers are more easily distracted by irrelevant information than those who aren’t constantly in a multimedia frenzy, according to the study in the Proceedings of the National Academy of Sciences.”. Recent research has shown that multitasking is actually worse for productivity than if you were high!

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2014 Customer Service Stress Management 100

LEADERASSISTANT.COM

NOVEMBER 26, 2023

Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! I convince myself that it’s a productive way to start the day, but what if checking email first thing is actually counterproductive? You could call it Email FOMO (fear of missing out).

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Email Management Confidence Policies 66

Office Dynamics

JULY 9, 2013

By working social tools into your everyday workflow, you can increase productivity and reduce your phone-based communications. For a more informal, personal social media presence, use Facebook or Twitter. For administrative and clerical professionals, social media can streamline communication and increase discourse.

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Social Media Administrative Professionals Facebook Customer Service 100

Make or Break Moments

JULY 28, 2010

HYSTERICAL LAUGHTER. “I always love to hear how people respond to our product. I’ve been in sales a long time and this is a very different product for me to sell.&# “So do you think this is a product you’d be interested in?&# A sensitive product. I said “okaaaaaay.&# HYSTERICAL LAUGHTER.

Customer Service 100

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Make or Break Moments

DECEMBER 21, 2009

I always find it interesting that most website content focuses on the company; their history, their products and their services. The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form.

Customer Service 100

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. I’l created a little booklet that offers 105 ways to put customers first.

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