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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

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You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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7 Examples of Good Customer Service to Build Customer Loyalty

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As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Provide self-service options.

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TikTok Is Here to Stay—Is Your Brand Ready?

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If the world’s most popular search engine was succeeded by a social media app, it may indicate a new era for the platforms that were once used solely for entertainment. Now, the platform is a resource for life advice and how-to content. A Pew Research Center study found that 84% of adults ages 18 to 29 use social media.

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Can Social Media Build Relationships?

Make or Break Moments

Posted by Deborah Chaddock Brown on June 12, 2010 under Connecting Moments , social media | Be the First to Comment Yesterday on LinkedIn I found a question started by Pete Radke spurred on by an article he read. His question: Does Social Media Weaken Relationships ? How is that a discussion?

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Create a Customer-Focused Social Media Strategy » Make or Break.

Make or Break Moments

There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

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12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Keep it personal Don’t make the customer work Foster Relationships Go Above and Beyond Be enthusiastic Be helpful without being annoying (good one!)

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

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It only takes you a couple of hours per day, but your product is great. And build them out for every type of media you may one day use. Learn how to plug in new content at the technical level even if you have a committed staff member. Maximize brand scalability through social media.