Customer Service Holidays Purchasing Report 
Success
MARCH 13, 2022
In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. Successful businesses S.I.T.
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DECEMBER 1, 2011
On Friday, it got so bad the police were using pepper spray to fend off the over-anxious shoppers, the lines to get into stores wrapped twice around the parking lots, and employees yawned and complained as they had to report to work at “dark o’clock” and be bubbly and alert. So now statistics and polls get confusing.
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NOVEMBER 24, 2010
On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Publix offers some antibiotics for free.
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NOVEMBER 22, 2011
Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. For the complete list of Consumer Reports “naughty” and “nice” list, please click here.
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MAY 11, 2011
Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy? Customers and clients always like to be recognized. I like to educate customers using newsletters and reports. Never forget to ask your customers about your customer service.
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MAY 10, 2011
Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy? Customers and clients always like to be recognized. I like to educate customers using newsletters and reports. Never forget to ask your customers about your customer service.
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DECEMBER 28, 2010
Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies. What’s on the hard drive?
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