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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Five More Small Biz Sales Tips Recent Comments Marusya I too agree that a strong team is really vital for any task. But, what makes good customer service?

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty? Whats next?

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Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

LEADERASSISTANT.COM

Leslie Martinez is a longtime executive assistant in the financial services industry, and is passionate about helping EAs. In this episode, Leslie talks about how to land your ideal EA role, facing your fear, telling your story, and tips on public speaking. LEADERSHIP QUOTE A leader sees greatness in other people.

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Converting Clicks into Memberships: Optimizing Coworking Websites for Impactful Results

Allwork

Tools like Google PageSpeed Insights and GTmetrix can help you whip your site into speedster shape. Tools like BrowserStack and Mobile-Friendly Test by Google can be your sidekicks here. Shine in Search: SEO Best Practices Ever heard of “Google it”? Google Analytics and Hotjar are your trusty magnifying glasses here.

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The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

Success

While you might have the prettiest template and even some serious career accomplishments, career coaches have some must-try tips for optimizing your resume to catch an employer’s attention during the September Surge. Missed appointments, negative Google reviews, client cancellations, etc. Give it one more look.

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