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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. I recently experienced this with a camera purchase.

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Personalize your customer service

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Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

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BMW modeling customer service innovations after Apple

Service Untitled

The Genius Everywhere program plans to use trained college students wearing white shirts who generally want to work evenings and weekends to provide specific information helping potential buyers to understand the cars and the advanced technology. British Airways has initiated a new customer service program called.

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Can personal customer service survive in a digital world?

Service Untitled

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service?

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The “WOW” of customer service

Service Untitled

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. His thoughts are organized; he has been well-trained, but more than that he has practiced with his teachers and rehearsed with his peers.

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I’m telling my friends about the bad customer service

Service Untitled

How many of us really take the time to sit down and Google all of the information we need to make a formal complaint when a business treats us poorly? Still imagine all the damage this entire bad customer service experience has had on the business. That my friends is what makes great customer service.

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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Many equipment manufacturers offer free training to companies that purchase their products. Don’t overlook the usefulness of this.

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