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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

TikTok has quickly evolved past the 15-second dance routines and other short-form videos that ushered it into popularity. Plus, it’s common for posts that offer value in the form of insightful, funny, uplifting or informational content to gain traction. One platform she recommends companies cut back on is Twitter.

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How credit card companies offer different levels of customer service

Service Untitled

So are there different levels of service for credit card customers depending on one’s credit and past financial history? Unfortunately some credit card companies rate the effectiveness of their customer service representatives by how quickly they can get the consumer off the phone, and then onto the next.

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Finding a real person when contacting customer service

Service Untitled

I was guided through a huge choice of services – all by a human and with an explanation of each service. Now that I’ve had some time and advice on how to fight one’s way through the telephone robotic customer service conundrum, I can always refer to Get2Human.com, GetHuman.com, or Fonolo.com.

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Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

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Using Twitter to get a company’s attention

Service Untitled

Billie Joe Armstrong used Twitter to make a lot of noise over the Internet about his latest experience on Southwest Airlines when he was recently kicked off because his pants were too low. BJA official (Twitter). That Kevin Smith’s (Twitter). Google the company’s Twitter account. Billie Joe Armstrong.

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Real Time Reviews via Mobile Devices – Are You Prepared?

Make or Break Moments

If your customer is between the ages of 18-35 – you need to learn to master the art of social media – or at the very least – be listening real close and often to what is being said. That’s a big chunk of your customers. So how do you listen on Twitter? Eighty percent of what, you ask?