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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The window to make a strong first impression with a customer continues to shrink. In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. Do your homework.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

In December 2021, tiktok.com became the world’s most popular web domain , bumping Google—and its entire suite of services—down to the No. TikTok has quickly evolved past the 15-second dance routines and other short-form videos that ushered it into popularity. But… it’s great for customer service and for live media.”.

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Finding a real person when contacting customer service

Service Untitled

Mark Kotkin, director of Consumer Reports states people spend good money purchasing merchandise or signing up for services, and want someone to pay attention to them when they have a problem. I was guided through a huge choice of services – all by a human and with an explanation of each service.

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Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Many equipment manufacturers offer free training to companies that purchase their products. Attempt to form a training co-op with other local companies to cut costs. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also.

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Bookkeeping made easy – WinWeb CashBook | THE SMALL BUSINESS BLOG

The Small Business Blog

Whatever method you use to record your income & expenses at the moment, instead simply enter the details on a form on the Payments & Receipts pages of ‘Cashbook’ to record any money paid into or out of your business. My Web StumbleUpon Google Bookmarks Technorati BlinkList Newsvine ma.gnolia reddit Windows Live Tailrank

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Change of Business Ownership | THE SMALL BUSINESS BLOG

The Small Business Blog

For many businesses in the UK it will be useful for them to have some form of an exit plan in case the day comes when it seems like the right time to sell. My Web StumbleUpon Google Bookmarks Technorati BlinkList Newsvine ma.gnolia reddit Windows Live Tailrank Digg Furl Netscape Yahoo!

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Delivering Happiness Book Review

The Marq

You can purchase a copy on Amazon.com. Having seen him speak recently, as well as viewed some of his video blogs, I see how true to form this is. He almost achieves this by sharing stories of how his employees and coworkers put to practice the idea of over-delivering on customer service, even to complete strangers in supermarkets.