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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

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Should You Encourage Your Team to Pursue Side Hustles?

Success

That middle manager has to learn a whole new set of skills to: Successfully market their company Make the products Sell the products to customers Adjust to customer feedback Handle customer service needs. Even soft skills are inevitably learned on a side hustle.

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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Policy – A rule or guideline set by your company that all employees are expected to follow. Everything is right there in your procedures manual!

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Budget 2010 – The Saviour for Small Businesses?

The Small Business Blog

A lot of policies were focused was on helping small businesses with a “£2.5 However, these headline grabbing, unsubstantial and inflated promises hide many policies that will place a huge strain on SME’s. Not policy. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.

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Top 5 Tips for Avoiding Employment Lawsuits

The Small Business Blog

Make certain that you have strong, unconfusing policies on employment. A good recordkeeping policy is essential. A good record-keeping policy is essential. These must be well communicated to employees and strictly enforced. Stay within legal guidelines regarding employment. Select employees carefully during the hiring process.

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Top 5 Tips for Writing a Staff Handbook

The Small Business Blog

Include policies on issues such as discrimination & discipline so that your position is clear and in writing. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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CRM Magazine's Small Business Suite CRM Winners

Small Business Labs

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

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