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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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Ep 243: Nicole Grinnell on Delegation and Unlocking Your Productivity Potential

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. So excited to hear Nicole’s story and chat with her today about a little bit about delegation and unlocking productivity potential.

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Social CRM: An Idea Whose Time has Come?

Customers Rock!

That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM. With so much noise in the social channel, is it worth it to ferret out a few random requests for customer service? Product Knowledge. It puts the ball in the business’s court.”.

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E-Receipts vs. Paper Receipts

Eco-Office Gals

The process of making a transaction at a retail store and receiving a thermally printed receipt is so familiar that customers may think it is the only way to get a record of their purchase of products or services. Costs associated with issuing and filing paper receipts is driving the conversion to e-receipts.

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Small Business Checklist: Business Process Outsourcing | THE SMALL.

The Small Business Blog

« Ethics And Small Business Small Business Quotation: Obstacles » « Previous Entries This entry was posted on Thursday, October 18th, 2007 at 10:52 am and is filed under Business Checklists , How to. i ‘ve got my goal is business managements can attract more customers from your first customer.

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The Evolution of CRM

Productivity Bits

Copyright © 2011 Productivity Bits. C ustomer Relationship Management or CRM is a strategy used to manage a company’s interactions with its customers, consumers, clients or potential sales targets. It is an approach which has evolved over time to incorporate technology as a key tool to organise and automate many business processes.

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Three Tips - Preparing for Economic Recovery

Small Business CEO

If you haven’t yet taken advantage of the slower business cycle to make the day-to-day processes in your company more efficient, start now. Increase productivity so initial growth can be absorbed by existing employees. Inefficient process examples: Your employees record their time on paper or in Excel.

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