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How not to act when customer service fails miserably

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This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Customer service at “stake” at Morton’s Steakhouse?

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Peter Shankman is an author and frequent customer service blogger who has an impressive 100.000 Twitter followers, so the other day he used an experience to allegedly show how companies treat their good clients. I don’t eat meat.). photo credit: missmeng. No related posts.

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Don’t hold back AT&T customer service agent

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Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation.

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Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I’m looking forward to a great year of customer service.

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Why Companies Choose to Use Twitter

Catch Friday

Twitter is a very simple messaging tool but companies have really found great uses for it. Of course one of the reasons companies start using Twitter is articles like this that discuss the benefits of Twitter. So Twitter is definitely a good place to start when using social media in business.

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Control Expenses – Automate Process Through Workflow Software

Small Business CEO

Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.

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More to customer loyalty than just having a great product

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Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.