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Customer Service – The Small Business Advantage!

The Small Business Blog

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience.

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When businesses decide to neglect customer service

Service Untitled

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

But they are time-consuming and expensive. And automation tools such as Hootsuite assist in scalability by allowing you to post content across multiple platforms at once. Your business’ customer service and general responsiveness are critical to your brand. Yes, brand refreshes happen.

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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CRM and The Ecosystem – External Collaboration System Coexistence

Small Business CEO

Companies using CRM and MA systems to engage in ecosystem collaboration have not been able to achieve the desired target as these are customer-centric sales and marketing tools. A CRM system is an expensive investment. Add to it the additional expense of training and deployment of the system through the organization.

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More to customer loyalty than just having a great product

Service Untitled

Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.

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Service Untitled» Blog Archive » Advantages of using customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. They know I am choosing Petco over the grocery store for my dog supplies now, and with the money back program, horse supplies are less expensive, easier to find in the store, and more convenient to shop.