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Service Untitled» Blog Archive » Accountability in customer service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

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Service Untitled» Blog Archive » Excellent customer service.

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Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the.

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Service Untitled» Blog Archive » A customer service lesson from a.

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Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

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Service Untitled» Blog Archive » Patient satisfaction and customer.

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Service Untitled The blog about customer service and the customer service experience. Any customer service agent would find that behavior unacceptable. Customer service for those clients from hell You know those callers – rude and insulting. Are you listening medical professionals?

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

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Service Untitled The blog about customer service and the customer service experience. Question: How do you approach hiring new people versus promoting from within? For the remainder of our servicing roles, we also hire externally. Question: How does Net Promoter work?

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

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Interview with Rob Siefker of Zappos – Part 4 of 4

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They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. But in terms of pursuing skill sets, some employees don’t want to pursue skill sets after a while. You know people learn new skill sets so they change shifts. They know their employees well.