Customer Service Etiquette Process Review 
Service Untitled
AUGUST 27, 2010
Service Untitled The blog about customer service and the customer service experience. Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. A customer calls in with an order.
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.
Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Photo credit of the B&H checkout process goes to me (I took the photo when I visited). Inventory tracking.
Make or Break Moments
FEBRUARY 1, 2010
As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. Both of us were preoccupied with other tasks and wanted to complete the sales process so we could check it off our to-do list.
Service Untitled
FEBRUARY 21, 2014
With an Internet based business, order off of the website and check how efficient the ordering process is and how efficiently orders are handled. Customer service, therefore is a department not to be decreased because sales are down. Here is the time to identify problems, fix them, follow up, review and apologize.
Service Untitled
OCTOBER 25, 2010
Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.
Expert insights. Personalized for you.
40 
Let's personalize your content