Professional Assistant Blog
JULY 17, 2009
Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?
LEADERASSISTANT.COM
JULY 2, 2023
In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. Prior to that, she worked many freelance positions for non-profit organizations and theaters. LEADERSHIP QUOTE To say you have no choice is a failure of imagination.
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Service Untitled
FEBRUARY 2, 2011
Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? There are no.
Service Untitled
SEPTEMBER 9, 2010
Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it. There are no.
Service Untitled
JUNE 29, 2011
Front-line customer service representatives impact our everyday lives. Whether we are returning sour milk to the local supermarket or our new car with only 6,000 miles has been in the repair shop more than it has been on the road, representatives who deal with the public are significantly important to each organization.
Office Dynamics
APRIL 2, 2015
Organization skills. Customer-service focused. Good communication skills. Team player. Interpersonal communication skills. Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Excellent time management skills.
Service Untitled
FEBRUARY 15, 2012
Customer service isn’t an easy task, and for the representatives who successfully calm angry customers, soothe irate tempers, and are able to solve consumer problems in a polite and reasonable manner are those employees any great company should consider giving a raise in salary. photo credit: Victor1558.
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