Remove Customer Service Remove Etiquette Remove Mentoring Remove Phones
article thumbnail

Service Untitled» Blog Archive » Customer service procedures and.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone.

article thumbnail

Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

They can listen to phone calls. They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. They’re still mentors. And it comes through in the phone call.