Customer Service Etiquette Information Phones 
Professional Assistant Blog
JULY 17, 2009
Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Would you prefer the client to calmly and rationally give you information on their issue? Now put yourself in that persons shoes. How would you feel?
Service Untitled
APRIL 6, 2010
Service Untitled The blog about customer service and the customer service experience. If customer service telephone personnel have been taught just to deliver identical conversations and not have the ability to capitalize on their own personal styles, chances are the needs of the consumer are not being addressed.
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Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
Service Untitled
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.
Service Untitled
FEBRUARY 15, 2012
Customer service isn’t an easy task, and for the representatives who successfully calm angry customers, soothe irate tempers, and are able to solve consumer problems in a polite and reasonable manner are those employees any great company should consider giving a raise in salary.
Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. They were all over the store and there were also well placed information booths where customers could ask questions. A system that makes special orders simple is a system that helps promote customer service.
Make or Break Moments
FEBRUARY 1, 2010
If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. Most involve contacting a blogger of which you are a fan but some can translate to building relationships with customers over the computer: 1.
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