Remove Customer Service Remove Email Remove Price Remove Social Media
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Once Upon a Time in Marketing: The Power of Storytelling

Success

The employee improvised with a meatball from the spaghetti, pizza sauce and garlic bread and charged a reasonable price. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. Stock prices fell, Perry says. That is the bad news.

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What Is a Good NPS Score?

Success

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. High-Quality Products and Services.

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How to survive customer service blunders in the world of social media

Service Untitled

And when they were satisfied with that relationship, then the “social vampire” would cling on to the next person – drawing apart everyone’s patience and exhausting all those left behind in that person’s social wake. Here’s the time to apologize even if you think everything was done correctly.

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How to Launch (and Maintain) a Successful E-Commerce Business

Success

I didn’t take the time to find out what my customers wanted. I tried to compete on price instead of building a brand. If you have 20 years of experience in marketing, consider selling your consulting services. Maybe you should sell packages of smart home tech for any price range? Or a service? Launch a survey.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

Essentialism: The Disciplined Pursuit of Less By Greg McKeown You won’t fulfill your dreams, change the world or make an impact if you’re simply reacting to everyone else’s expectations and requests through a bombardment of emails, meetings, calls and commitments. This isn’t the way it has to be, or even the way it always was,” Dignan writes.

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Is customer service more about loyalty or preventing frustration?

Service Untitled

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? Avoid loss by targeting customers who may be leaving and look for ways to keep them before they run over to the competition. photo by: Ed Yourdon.

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When businesses decide to neglect customer service

Service Untitled

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.