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When businesses decide to neglect customer service

Service Untitled

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

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3 Tech Tools to Improve Your Organization’s Efficiency

Office Dynamics

Salesforce cites data from a paper published by Forrester stating that 42 percent of customer service representatives are unable to efficiently deal with customer issues due to outdated user interfaces and other forms of archaic systems. Make your everyday operations more efficient: Google Docs.

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Why Blindly Following the Rules Is a Mistake

Eat Your Career

How often do we follow the rules at the expense of something else, perhaps more important? In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. Tweet This!

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Top 5 Tips on Building a 6 Month Cash Reserve

The Small Business Blog

Add up all your monthly expenses so you can estimate how much money you will have left each month. The best tip from my point of view would be to avoid unnecessary expenses. Then try and remove or refinance the most expensive lending. Start getting into the habit of saving each week right now, at the beginning of the year.

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How We Pulled Off a Huge Event Through Outsourcing

Productivityist

One of our virtual assistants is a 40+ year-old multilingual, experienced marketing and SEO specialist with a good understanding of sales and customer service. Review: Google Docs. Having to follow up with emails during the course of the day is a huge distraction and requires a lot of multitasking that can be avoided.

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Motorola CLIQ Review - Part 1

The Marq

That meant it had to replace my notebook computer on many fronts, such as provide an alternate path to social networking, email, note-taking, Google Apps, music, video, and some tangentially interesting games. Given that I didn’t want to incur the expense of switching providers, I decided to stay with T-Mobile.

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How Working From Home Can Work For You

The Small Business Blog

While your competitors have to pay out for expensive office space that they don’t need as clients dry up, your business can continue to thrive. An ideal example of people in this category are parents, childcare is hugely expensive and allowing people the flexibility to work from home means you can gain the staff others are missing out on!

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