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Warm thoughts for customer service during the holidays

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You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Take care of your customers and attract new ones.

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Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

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In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season.

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The golden rules of customer loyalty

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How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Now on the other side of the customer service grid lies the company only interested in viewing me as a dollar sign.

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Brick and mortar retailers can compete with their online competition

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When you think of the convenience that online stores are open 24 hours a day, seven days a week, and 365 days per year, it can certainly make that July 4th celebration where area stores close for the holiday inconsequential, because if you feel like shopping, just hit any key on your computer. Do something very special for your customers.

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And it’s customer appreciation day!

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Some businesses offer substantial discounts, contests, drawings, entertainment, and treats for children or even pets. There is no need to go broke on a customer appreciation day; just don’t be Ebenezer Scrooge either. Customer service actions to guarantee repeat business Great products and great service add up to a successful.

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How to deal with angry online customers

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Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

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Amazon.com takes first place in customer satisfaction

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A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. With that comes the search for discounts and vouchers prior to their purchases. Interestingly enough, the survey also asked how shoppers ended up at specific websites.