Credit Card Interviewing Phones Survey 
Service Untitled
OCTOBER 7, 2010
Click “read more&# to read the interview. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry. Question: How do you approach design and how do you use your phone menu?
Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?
Service Untitled
JULY 7, 2010
A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.
Service Untitled
FEBRUARY 10, 2011
Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. Customers deserve respect even if they are wrong.
Service Untitled
MARCH 2, 2010
Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and. Enlightened consumers have an infinite amount of choices.
Service Untitled
APRIL 28, 2009
Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Possibly Related Posts: Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and. What do you do to reward your volunteers? And not so well?)
Expert insights. Personalized for you.
40 
Let's personalize your content