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Best Business Technology for Small Businesses & Their Owners (28 ideas from them to you!)

Stephanie LH Calahan

" That is what I heard from her as we were talking on the phone.              Peter Coombs FRONTLINE Training & Consulting. But I live and work in less than 200 square feet -- so I don't have the room for a lot of equipment. Record Your Phone Calls Like A Pro.

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”.

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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

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106 Thoughts on Overcoming Overwhelm in a Freaked-Out World

Stephanie LH Calahan

Use the notebook for everything you want to keep track of: to do lists, grocery lists, client meetings, phone calls, dreams and goals. Thanks to Peter Coombs of FRONTLINE Training & Consulting 8. " In some cases, it's 'Get the phone number." a 6x9(ish) spiral notebook. Write everything in the notebook.

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