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How credit card companies offer different levels of customer service

Service Untitled

Credit cards are an important way of life for most Americans. According to CreditCards.com , the average consumer has nearly $16,000 in credit card debt, and the average interest rates of credit cards range from 10.37% for those with excellent credit to 28% for instant approval credit cards.

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Focus on Customer Service in 2010 (Finally?)

Customers Rock!

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

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How not to act when customer service fails miserably

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This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

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Service Untitled» Blog Archive » Rewarding Volunteers

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Write them thank you letters. What do you do to reward your volunteers? And not so well?)

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Small Business World News Round-up - 2009/11/10

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk How to Make Social Media Useful : Lisa Barone reports that a Citibank and Gfk Roper study found that 76 percent of small business owners don’t find social networking sites like Twitter, Facebook and LinkedIn helpful in generating leads and business.

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44 Ways to Kick-Start Your New Year

Success

We asked a host of experts, readers who follow SUCCESS on Twitter and Facebook , and our SUCCESS staff what they will do to kick-start the new year. Call one of your children on the phone. Haziq , via Twitter. Cut up credit cards. Think about it. We got wide-ranging answers, anecdotes and tips. Take a nap.

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