Office Dynamics

JULY 21, 2016

Then, of course, plans can change at the drop of a hat and your work starts all over again. I understand we covered a TON of material in a short period of time, so please feel free to review the recorded presentation. Take a moment to review Joan’s video about Webinar Etiquette in advance. We invite you try it sometime.

Travel 100

Travel Administrative Professionals Agencies International 100

Office Dynamics

OCTOBER 3, 2010

Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Later during the conference, Joan presented her annual State of the Profession address.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

Joan first focused on the five components of Adminology’s Formula for success: past/present, skill set, optimization and the future. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Later during the conference, Joan presented her annual State of the Profession address.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

MARCH 12, 2015

You may think this would be a biased conversation about our curriculum-based designation courses but it was far from that! It’s not so much about receiving a ‘certification’ as it is about what will be covered in a class or online course. Skillsoft has been around for years and they have a plethora of courses and workshops.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Professional Assistant Blog

SEPTEMBER 14, 2007

The downfall of outsourcing is that youre not sure if the quality of the work will be presented, since you are relying one someone or a company to do the work for you and might not be to your standards. Home About Me Advertise Outsourcing - Good or Bad? Everyone could use a little more green in their wallets.

2007 100

2007 2008 Cubicle Google Docs 100

Professional Assistant Blog

JANUARY 18, 2008

If you are on a training course via your computer (WebEx) and listening in to the presenter, you want your full attention on the seminar or workshop that you are attending at your cubicle. You usually are the main source of contact for any and all questions in your department, including clients asking questions.

Training 100

Training Cubicle Microsoft Word 2008 100

Laughing all the Way to Work

JULY 20, 2009

I was in a workshop today on presentation skills and one of the things they had us do was present something to the group while they filmed us. Of course, the reason could have been that I was up all night with a sick child or wasnt feeling well myself or I just had an argument with my spouse and was still stewing about it.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

The Office Professionals Place

OCTOBER 19, 2009

Phone etiquette is important, remember to leave your name and phone number twice when leaving a voicemail- once at the beginning and then at the end of the call. Of course, this may not be possible because you are in different countries or parts of the world, the second method would be to pick up the phone, followed by an email introduction.

Phones 100

Phones Email Filing IAAP 100

Professional Assistant Blog

MARCH 28, 2008

Of course, you have to present yourself well, answer the interview questions properly, have the skills and knowledge of the position you are applying for and a few other factors that help you get the job. Subscribe to The Professional Assistant feeds or get posts e-mailed directly to you today. Great post Richard.

Postal Code 100

Postal Code 2008 Cubicle 2007 100

Laughing all the Way to Work

JANUARY 19, 2009

The good thing about on-line courses, is anyone can do it from anywhere. When it gets closer to the course date and it doesnt look like they will fill the seats, they offer the course at a cheaper price. They can slot you into courses, either online or live classrooms that are happening tomorrow or later on.

Training 100

Training Time Zones IAAP Meeting Minutes 100

Service Untitled

SEPTEMBER 23, 2010

Especially interesting to readers are customer comments and suggestions, and here presents the opportunity to create customer loyalty. Of course, we can’t forget to get involved with social media as in Facebook and Twitter. Newsletters can give business tips, helpful hints, and remind customers of products and services.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

SEPTEMBER 17, 2010

Chief executive Bernie Brookes announced he has authorized the refurbishing of eight of the stores to include profound improvements in the visual presentation, a new merchandising system, and the improvement of the level of customer service which will dramatically improve team members’ abilities to serve customers.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Laughing all the Way to Work

JANUARY 13, 2009

We really dont have an excuse because it is becoming increasingly easy to take courses online. I have had great experiences learning online in interactive courses. One question I have about this entry is where do you find online courses. Happy New Year Patty, I hope your vacation was restful and recharged your battery!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

AUGUST 8, 2009

How you present yourself and what you wear to the office can help how you feel about what you are doing. Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. Sometimes it is all in how you feel isnt it? What about your work space?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

SEPTEMBER 24, 2010

Americans are known to be litigious; would have allowing the customers to stay in the store present a future law suit for the company? 2 Responses to “Starbucks kicks customers out in New York storm&# Rob Wallis said: Sep 24, 10 at 1:33 pm Of course customer service applies! It can become a liability issue for the store.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

JUNE 27, 2009

I went to a writing workshop and the woman who was presenting said that comedians are only as funny as their writers. HA HA This assignment of course is a result of "Just say yes". With me it is a hit and miss sort of thing and sometimes I am funny, sometimes I am melancholy. How do comedians do it?

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 31, 2009

© Copyright Patricia Robb 2010 31 December, 2009 Office Confidential: Just for fun to start your New Year off with a laugh These are excerpts from a presentation I gave to my local International Association of Administrative Professionals (IAAP) Chapter dinner meeting. Of course I had to tell everyone at the office. *

Time Zones 100

Time Zones 2010 IAAP International 100

Service Untitled

MAY 3, 2011

Of course, you don’t want to offer excuses or blame. Mistakes do happen, but I thought discretion was the better part of my sales presentation.&#. Of primary importance is not to get defensive. Take notes and ask questions. Customers really don’t care why it happened; they just want you to fix it.

Expenses 40

Expenses Clothes AT&T Customer Service 40

Laughing all the Way to Work

MAY 1, 2009

Of course there will come a time when questions about certain things will not have to be asked as it is hoped the new hire will catch on to the office procedures and their initiative will kick in and they will take on these tasks on their own, but in the beginning please ask. I dont see it as a weakness, but as a strength.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 13, 2010

Of course that usually doesnt happen at work so I take about an hour of my home time, but it is well worth it the next day. Each meeting has some differences, but usually the basics are the same so your checklist can be pre-populated with those things so you can re-use it for each meeting.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 1, 2010

Of course the simple solution would be to have the same password for every aspect of your life, but nope that doesn’t work. Of course even if the system hadnt crashed, I would have needed to know my server and Outlook password so I could get into my sub-folder with all my passwords? But they refuse to help me out.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

JANUARY 10, 2010

I of course ignored him and went about providing the best service I could. Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JUNE 14, 2009

There are courses on minute taking and Board governance, but also you can learn alot by reading books and asking others who are in this field. Experience helps as you really need to know your stuff. I have been learning on the job as far as minute taking goes, but I love writing so it is something I really enjoy doing. It is interesting work.

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

OCTOBER 6, 2009

They seemed surprised that I didnt know she had an alcohol problem because they told me you could smell the booze off her every day, but of course I hadnt noticed. I was mentioning to some colleagues that it was too bad she left as she could have been good with some encouragement.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 4, 2008

Of course we know that people like this are not the Queen and their self-importance is only from themselves, but they can sure make your life miserable while you are in their kingdom. How can you survive in this kind of a working environment?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. What I wasnt aware of was the many changes the family will have to make to their home to make it habitable for young Owen.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 7, 2009

Take for instance on my first day in my new job, these were the acronyms that were being tossed about in conversations at a meeting where I was taking minutes: DOCAS, DRE, LHINS, NAGWD, OCRI and DAC to name a few and these of course are all pronounced as words.

Time Zones 100

Time Zones ASAP IAAP International 100

Laughing all the Way to Work

AUGUST 10, 2010

Of course these are only a portion of the shortcut keys that are out there, but unless they are easy you wont remember them. They say when you do something for 30 days it becomes a habit, so try some of these and make it a new habit that will save you a lot of time. These work in Word, PowerPoint, and (Excel and Outlook with some exceptions).

Keyboards 100

Keyboards Time Zones IAAP PowerPoint 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I have loved it ever since and that is when my list of handy Favourites was born. Recently, a temp worker at my job gave me another Google tip. Google has an information line ( 1 800 466 4411 ).

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

APRIL 10, 2009

Of course what works for me will probably not apply to you so you need to set up folders that apply to your working situation, but the fewer the better. For instance, I have folders for the Board of Directors, International, Personal and one for Work Information. But what about my boss?

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

Of course if you are not licensed to do a particular job, or qualified, then you should not do it. Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural?

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JANUARY 19, 2009

The switchboard can get so busy at times that its just not possible to introduce every call that comes through (except, of course, for those calling for the big bosses). RE: #5 - As a "receptionist" myself, I feel a need to defend our not always letting you know who is calling. January 19, 2009 Patricia Robb said.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JANUARY 3, 2009

If you have to P.S. this far you have missed the point of the P.S. * POSTSCRIPT TO MY POSTSCRIPT ARTICLE My boss read my blogpost and pointed out to me that he thought the correct way to write the post script is: PS or PPS Of course, he sent me a link to prove his point.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100