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Saying “Bon Voyage” to Your Customers

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He wanted to make sure the servicemen/women under his command left with a positive impression of their tour of duty, knowing that if he did these people would speak positively to others about their experience in the service, which in turn, might inspire someone else to enlist. The same holds true with our customers. Insuring the 1.2

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How We Pulled Off a Huge Event Through Outsourcing

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She runs operations in a lean team and has written about her experiences and insights on the official Startup Safary blog (where this piece was initially published ) and on Venture Village. About 4 weeks before SuSBerlin , the number of things that needed to be done was proving to be too much for our small team of five people.

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How Do You Know When Your Customers Are Starting to Stray?

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With twenty-plus years working in a variety of contact center roles, Larry now heads up the award winning Customer Support team at Constant Contact, the leader in online marketing tools for small businesses. How would you recognize that and what actions would you/should you take? Share your thoughts!