article thumbnail

Qualities Of A Great Assistant

Office Dynamics

Organization skills. Team player. Interpersonal communication skills. Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Customer-service focused. Excellent time management skills. Good listener. Professional presence.

article thumbnail

The Top 3 Skills That Make Administrative Assistants Stand Out

Office Dynamics

It will boost your confidence and your professional presence. When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”. We know that investing in a comprehensive training program like World Class Assistant is a big decision. Hone Your Professional Trademark.

Skills 203
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Communication Skills That Have Impact…Choose The Right Medium

Office Dynamics

The only way to develop a sure confidence is to study the mediums of communication, the purpose and the relationships. For example, a co-worker’s bereavement; a vendor’s terminal illness; someone’s adoption or job promotion; a billing inquiry; a credit request on your account; inquiring for information on a job posting; and so much more.

Skills 100
article thumbnail

Assistant Certifications: free webinar replay & handout

Office Dynamics

It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100
article thumbnail

Service Untitled» Blog Archive » The value of roleplaying in.

Service Untitled

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

article thumbnail

Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

article thumbnail

Service Untitled» Blog Archive » Customer retention strategies to.

Service Untitled

I was able to openly discuss some reservations I had about changing products and stylist, but she was informative, honest, and won my confidence back. Customer retention strategies are an ongoing process. Concentrate on the most important elements: Hire the right people who have the right attitude. Are they friendly?