article thumbnail

Career Success A to Z: E is for Etiquette

Eat Your Career

Before we talk about etiquette, let’s first consider another e-word: Elevator. Elevators are like little floating bubbles of society with their own distinct etiquette. That’s how etiquette works and why it’s so important in the workplace. The word etiquette is often considered old-fashioned. The Impact of Etiquette.

Etiquette 100
article thumbnail

Service Untitled» Blog Archive » Customer retention strategies to.

Service Untitled

I was able to openly discuss some reservations I had about changing products and stylist, but she was informative, honest, and won my confidence back. Customer retention strategies are an ongoing process. Concentrate on the most important elements: Hire the right people who have the right attitude. Are they friendly?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Shared Information for Customer.

Service Untitled

People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding. Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.),

article thumbnail

Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Now if we want to identify the perfect candidate, and concentrate on the mutual respect, positive attitude and quiet confidence needed to be effective as a great agent, here are some qualities to consider: Companies like agents who want to serve customers. Companies like agents who believe in the company and their services.

article thumbnail

Service Untitled» Blog Archive » The value of roleplaying in.

Service Untitled

All of it helps to build more confident, knowledgeable, and happier employees. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips.

article thumbnail

Service Untitled» Blog Archive » Look after your staff and they.

Service Untitled

When leadership shows positive, confident, and trustworthy conduct, employees will feel the same way about their jobs which ultimately determines their motivation, job satisfaction, and productivity. How employees are treated sharply reflect how they treat customers.

article thumbnail

Service Untitled» Blog Archive » How to overcome negative brand.

Service Untitled

Although the case remains unsolved, Johnson and Johnson developed the triple-seal tamper resistant package to restore consumer confidence. Initial autopsy reports confirmed that the capsules had contained deadly cyanide. So what do these examples teach us?