Service Untitled

APRIL 12, 2011

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

Customer Service 40

Customer Service Policies Holidays Confidence 40

Men With Pens

JANUARY 10, 2010

The guy writes with confidence and authority. Reply dave ( @consumersrate ) January 11, 2010 at 4:50 pm I think customers need to trust in you and like you to buy from you. Isn’t that what most of us do when buying services, good, etc? You should go check out his website. So our guy listens attentively.

2010 40

2010 AT&T Social Media Twitter 40

Men With Pens

MAY 9, 2010

Difficult since I don’t believe there is a typical customer. In a perfect world, our customer would ideally be Gen Y, AB, those who are confident and successful, tend to lead not follow ‘tho not necessarily aspirational. Please give as many demographic and psychographic details as you can.

2010 40

2010 AT&T Interviewing Email 40