Confidence Customer Service Email FAQ 
Service Untitled
AUGUST 30, 2010
Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do?
Service Untitled
APRIL 12, 2011
Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.
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Men With Pens
JUNE 27, 2010
Your positive outlook, your attitude, and your customer service takes a hit. Things I didn’t get done that day, emails I meant to send, bills I haven’t paid, posts I haven’t written, product launch process – they all keep me awake in the wee small hours. hours of sleep is achieved. Reply Go ahead.
Men With Pens
JANUARY 10, 2010
The guy writes with confidence and authority. It didn’t work at all as described and I emailed him to ask “did you actually use this or are you just selling it for the affiliate income?&# When I go to a website I don’t need to like the salesman, owner or customer service rep. Our guy isn’t alone.
Men With Pens
MAY 9, 2010
Sometimes we’d forget to ask a question and have to send a new email to confirm a detail – that wastes time. Do you simply direct them to the link on your site or do you email the questionnaire to them? Difficult since I don’t believe there is a typical customer. Except the times when we didn’t. Thanks for the great tip!
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