Remove Confidence Remove Cost Remove Customer Service Remove Purchasing
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Customer service goes to court?

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The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. He did not purchase the computer from Systemgraph.

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Counting down holiday shopping days: Great customer service needed

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What we don’t like however, are problems with the merchandise or services we purchase. Therefore customers are more likely to shop at the competition when customer service perfection fails. Customer service representatives should be thoroughly familiar with what their business offers.

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Google’s involvement in negative customer reviews

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It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. It’s not even based on fact.

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Ten Small Business Startup Ideas – 2009/09/20 | THE SMALL BUSINESS.

The Small Business Blog

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Improvisational comedy confidence-building exercises. E-Mail me or follow me.

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Small Business Bootstrapping How to start your own small business with no or little money.

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The keys to customer retention

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The easiest way to figure this out is through surveys which analyzes a customer; builds a profile, builds models of their preferences, and often can predict problems before they even happen. Don’t let any customer just walk away, and look for the warning signs. Correct design mistakes or service interruptions.

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? At the same time over 60 % of all high street purchases are researched online. — ST.

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