Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. You should know what your customers are experiencing every time they interact with your company.

Social Media 100

Social Media 2007 2008 2009 100

Service Untitled

NOVEMBER 22, 2010

For customer service, all of the companies received a “1″ except for Aetna which received a “2.&# The other companies measured were Cigna, United Healthcare, Anthem Blue Cross, Blue Shield of California, and HealthNet. No company received a “4.&#. The six largest PPOs who provide coverage for 2.2

Customer Service 40

Customer Service Health Medical Social Media 40

Make or Break Moments

JANUARY 26, 2010

Someone asked him if people took advantage of Nordstrom’s famous return policy. He went on to say that only about ten percent of their customers took advantage of Nordstroms policy to make customers happy. “You don’t make policy based on ten percent,&# he was quoted as saying. “You make policies based on the 90%.&#

Customer Service 100

Customer Service 2009 2008 Policies 100

Small Business Labs

MAY 3, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   The normal price is $295, so the savings is substantial. 

2010 100

2010 Social Media Retirement Networking 100

Virtual Moxie

NOVEMBER 14, 2011

It wasn't launched to the usual launch fanfare--we simply told our lists, and our friends via social media. Basic,” in our company, means fundamental, not “surface” or lacking in any way. And now, here, I get to share it with you. I think we’ve done that with this program.

Social Media 100

Social Media Training Policies Email 100

Allwork

OCTOBER 3, 2023

Redesigning policies around parental leave could address gender imbalances in the workplace and positively influence societal attitudes towards unpaid childcare. If far-reaching policy changes are not implemented, working women with children will continue to be penalized. and Australia, companies must publicize their gender pay gap.

2023 300

2023 Policies 2019 2014 300

Small Business Labs

MAY 11, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   The main driver for this shift is price. 

2010 100

2010 Retirement 2020 2011 100

Small Business Labs

SEPTEMBER 24, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Good article in Business Week on the growth of rural outscourcing. 

2010 100

2010 Retirement 2020 2005 100

Service Untitled

APRIL 21, 2014

I’ve often thought that customer loyalty was all about making the customer the king by maintaining transparent ethical practices, sound policies, and impressive customer service. Technology, however and the busy retail world of the Internet brings more competition, more inventory, convenience, and cheaper prices.

Customer Service 40

Customer Service Purchasing Social Media AT&T 40

Small Business Labs

MAY 12, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. will exceed "dumb" phones in 2011. 

2011 100

2011 Phones 2010 Retirement 100

Small Business Labs

SEPTEMBER 17, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   Hobbyist 3D printers are even cheaper.  As

2010 100

2010 Retirement 2020 2005 100

Small Business Labs

JULY 8, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   It's good to see good things happening there. 

2010 100

2010 Retirement 2020 2005 100

Small Business Labs

OCTOBER 4, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Posted by: egg vibrator | October 04, 2010 at 10:55 PM I agree.

2010 100

2010 Retirement 2020 2005 100

Loosely Speaking

JULY 10, 2009

Like everyone these days, you probably find yourself spread thin in efforts to keep up with social media, Web sites, blogs, and other reading in your quest for valuable, accurate information. Lots of great functionality for a VERY reasonable price. The company offers rates ranging from free up to $149/month.

2009 100

2009 Social Media 2004 AT&T 100

Small Business Labs

AUGUST 2, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

2010 100

2010 Retirement 2020 2005 100

Loosely Speaking

AUGUST 6, 2009

Session 002: How to Price Your Services Host & Discussion Facilitators: Nina Feldman, Nina Feldman Connections , Jeannine Clontz, VAbizcoach , Kelly Poelker , Another 8 Hours Time: 2:00 pm Location:Â Nina will be joining us virtually from San Francisco, Jeannine’s in Missouri, and Kelly is in Illinois! Got a Better Idea?

2009 100

2009 Agenda Social Media Phones 100

Small Business Labs

JULY 6, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   The companies moving manufacturing back to the U.S.

2010 100

2010 Retirement 2020 Policies 100

Service Untitled

MARCH 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

NOVEMBER 5, 2010

Even though a company might offer the best price around town, if service is shoddy the customer is likely to leave. A business can not compensate in one area for another area of weakness, or rather who wants to buy a product even if it’s a great deal if there is no one at the company to help if something goes wrong?

Customer Service 40

Customer Service Social Media Training AT&T 40

The Small Business Blog

OCTOBER 2, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? www.allround-invoice.com Recent Trackbacks uberVU - social comments : Social comments and analytics for this post. You want the whole tree."

2007 100

2007 2008 2009 2010 100

Men With Pens

MARCH 4, 2010

You have social media friends, people you’ve met on blogs, your chat buddies or people you see regularly on forums. So I’ve surrounded myself with several designers in different price points that we can juggle work back and forth. It’s easy to find people you could team up with. Amber Weinberg´s last blog.

2010 40

2010 AT&T Skills Social Media 40

Men With Pens

SEPTEMBER 21, 2010

Speaking of covering everything head to toe… today is a special report website critique for Kidorable, an acclaimed kids’ clothing and accessories company dressing little kids up right. People know to look for items like “our return policy&# there, and you’ll keep more attention on your actual products and sales.

Clothes 40

Clothes AT&T Gifts Email 40

Men With Pens

JANUARY 10, 2010

Every business owner should put all his energy into social media and making sure people like him. He buys courses in how to use social media because he thinks clients must like him. The expert says nothing is more important than being liked. Sales will follow if people like you. But that’s not what’s happening.

2010 40

2010 AT&T Social Media Twitter 40

Service Untitled

APRIL 4, 2012

Nowadays businesses are either riding the social media train or stranded at the depot. Clients and customers love the personal touch and having the ability to comment on an issue; the problem arises however, when no one from the company responds back or follows up on a complaint, lack of service, or even a social issue.

Social Media 40

Social Media Facebook Customer Service Suppliers 40

Men With Pens

JULY 7, 2010

It comes from experience and knowledge, gained from many assignments for many companies, and it can shed new light on your business. 3) Pay their price. If you accept the price freelancers charge, they’ll work harder for you, and you’ll get more out of them than what you’re paying for. Use social media.

2010 40

2010 AT&T Project Management Elance 40

Recruit CRM

MAY 8, 2021

In the beginning, every brand or company is in that specific dropout stage where they've extraordinary plans, very little time, and a small team of enthusiastic individuals who want to give it their all. of companies reportedly face difficulties while hiring. This was exactly how Recruit CRM looked in the beginning 3 years back.

Agencies 52

Agencies Email Forms Social Media 52

Men With Pens

JANUARY 3, 2010

Alasdair McGregor: how to write non-fiction well Reply poch January 4, 2010 at 6:23 am This post reminded me of a wise advice from a site: Anticipate and watch social media trends. Quality standards keep getting pushed up while prices get pushed down. Zero marginal cost products will approach zero in price over time.

2010 40

2010 AT&T Google Social Media 40

Men With Pens

JULY 25, 2010

The medium-size company I worked for at the time was encouraged to be one. Can we reframe school- work and life Reply Sue July 26, 2010 at 6:41 am Actions speak louder than words… Thoughts are cheap but action has a price for being bold, a price that most folks don’t want to pay. Giulietta Nardone´s last blog.

2010 40

2010 AT&T Social Media UPS 40

Men With Pens

DECEMBER 6, 2009

It was free because it was idle; it wasn’t supposed to be the sort of business expertise that many companies would shell out good money for in the form of a consultant. Prices always tend towards marginal costs. GM wants to sell their cars for higher prices so they can actually make a profit, but customers don’t really care.

2009 40

2009 AT&T Retirement Twitter 40