Success

MARCH 23, 2023

Arlan Hamilton, founder and managing partner, says, “ We invest in the very best founders who identify as women, people of color or LGBT in the United States. That didn’t work out, but in August 2017, Pitts left Verizon to become Hamilton’s full-time partner. I personally identify as all three.”

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Customers Rock!

JANUARY 24, 2012

Most companies, however, view social media ROI in the same way they view the legendary pot of gold. In order to answer this question, one must consider the true cost of managing a social media program. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. What are the costs?

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Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Insensitivity and indifference is a prelude to customer anger and the loss of the customer because they don’t really care who takes care of them since each representative is synonymous with the company.

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