article thumbnail

Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers. A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&#

article thumbnail

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

Lynn was in good company as some notable winners of the 2010 Stevie® Awards included: - Executive of the Year: Lawrence J. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. Morgan Chase & Co. Lynn has worked at HPTI for 8 ½ years and was thrilled to be recognized at this level.

2010 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Introducing The Administrative Bloopers Blog

Laughing all the Way to Work

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? If you find some are outdated please let me know so I can remove them from this list.

article thumbnail

Now that is dedication.Executive Assistant donates kidney to her.

Laughing all the Way to Work

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? If you find some are outdated please let me know so I can remove them from this list.

article thumbnail

Where's the remote thingy for the PowerPoint?

Laughing all the Way to Work

When I looked on Google different companies were calling it different things, but PowerPoint Remote or Presentation Remote does help. After reading the article on the "remote clicker", which is what I used to call it, I asked John in the cubicle beside me. We looked in a catalogue and found it. It's called a Presentation Remote.

article thumbnail

Go with your gut feeling!

Laughing all the Way to Work

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? If you find some are outdated please let me know so I can remove them from this list.

article thumbnail

Happy Administrative Professionals' Day!

Laughing all the Way to Work

Can versus Could Capitalization of hyphenated words Capitalization of names Commas in a series Company name Complement vs compliment Confusing words: lunch/luncheon; company/accompany Contractions Currently vs presently Data: singular or plural? If you find some are outdated please let me know so I can remove them from this list.