Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)
Tips From T. Marie
JANUARY 20, 2015
As the blog post points out, if we were doing business with a company who made sure that anytime we contacted the customer service department we felt satisfied and happy, we’d be extremely loyal to that company. I realize not everyone has had this same experience with Verizon, but this isn’t about anyone else.
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